Yes ,definitely answered my question.thank you so much...

Yes I have it as an email (always keep a paper chain) thanks

Hi I have a Samsung 65inch 4K tv that is just 4 years old with 4 purple patches on the screen. a quick google search tells me it’s a very common fault with Samsung. I bought it from AO.com and I’ve downloaded a template letter which I’ve sent to them as it is less than 6 years old their reply was for me to get an independent engineers report and if it’s an inherent fault they will either contribute to the fix or a depreciated refund heres the problem... due to COVID me and hubby are shielding so can’t have engineers/repair men in, do I have a limited