Thank you for your prompt reply. Just a fuller list Actual occurrences. Appliance broke down,
Early December [no date for this stored in my memory, sorry] I contacted via their customer care form online, and eventually they responded on 16/12/20 quoting my enquiry was 14/12/20 {it was earlier but my fault for not logging it]
After 3 identical emails from Beko asking exactly the same inane questions [which i had already responded]
Beko sent me independent engineer 24/12/20 who returned report direct to Beko.
Machine was declared broken beyond repair in the report received