Thank you for your prompt reply. Just a fuller list Actual occurrences. Appliance broke down,
Early December [no date for this stored in my memory, sorry] I contacted via their customer care form online, and eventually they responded on 16/12/20 quoting my enquiry was 14/12/20 {it was earlier but my fault for not logging it]
After 3 identical emails from Beko asking exactly the same inane questions [which i had already responded]
Beko sent me independent engineer 24/12/20 who returned report direct to Beko.
Machine was declared broken beyond repair in the report received by Beko on 29/12/20
After many unanswered telephone calls to Beko, I sat on the phone on 05/01/21 for 1 and 1/2 hours, when they answered.
I requested refund/replacement/uplift number action within 24 hours - having been almost a months with a broken new appliance, they agreed and i received email next day from Beko with uplift number for me to contact Curry’s direct.
Initial call to currys - managed to get put through to agent who couldn’t help me as no paperwork showed on my file....
Told to call back, since then I have gone from answerphone message, via smart bots, via agents, been cut off and given links to web assistance via my mobile, only to go through the same procedure again and again.
Obviously i am totally dissatisfied with both Beko, who manufacture appliance, and Currys who I purchased from.
however, am stuck in a never ending cycle of nothing
