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Everything posted by Mildewy

  1. Which received the information over the telephone and emailed it to me. I imagine it's fair to assume there is an element of interpretation.
  2. The information was relayed via Which, verbally not via an email.
  3. Damp squib. He decided against recovering windows. Now it appears he doesn't want the windows back anymore, he just wants to move on! If I email him with words to the effect of:- Please confirm Abbey Windows (Thames Valley) Ltd accept the monies paid so far as full and final settlement of the contract. Would this be sufficient for both sides to consider the contract complete? As one of the two directors/owners is it reasonable to assume that James has the authority to make the decision alone?
  4. I know a reputable builder who has suggested a couple of good local companies and I have used a couple of national companies in the past who have been very good. I have passed everything to Which, who have been very good and are doing their best to remain objective and supportive to both sides. I have said that we would welcome the opportunity to put our case to the court.
  5. You are of course correct and I intend of follow the course of action you have suggested.
  6. Ombudsman 0203 954 1872 0333 241 3209 Follow us @OmbudsmanTweets Premier House, First Floor, 1 5 Argyle Way, Stevenage, Hertfordshire. SG1 2AD Telephone calls to and from the Ombudsman may be recorded for quality and training purposes. Again I just assumed they were the right people as they were suggested by Which.
  7. I was amazed when I saw the conclusion. It does say that there is an aftercare department that will assist if the situation isn't resolved. I have tried to contact this department and I am yet to receive a reply. My understanding of the two choices is:- 1. Accept the windows with a slight reduction in price. 2. Install the windows as per the contract. The fact that he has come back said he wants to be free of the contract says to me that fulfilling the contract will be expensive and he would rather not do it. I have said I will take legal advi
  8. The above is my second attempt at the review. I will send the letter regarding replacement of his windows tomorrow.
  9. This is the full Ombudsman response. Thank you for your patience whilst I have been reviewing the case file in its entirety and discussing the details of the case further. I can confirm I have now received the relevant information from both parties to enable me to provide a response to the dispute in full. As you are aware, my role is to impartially investigate the case and in the initial stages seek to informally resolve the dispute through conciliation by weighing up the evidence and impartially reaching a decision. It may be the case I believe the complaint should be
  10. He makes all sorts of accusations, I sometimes think we are talking about totally different things. As you predicted the police consider this to be civil matter, however, trespass and criminal damage isn't and we can call them. I am pleased he suggests taking the windows and we both move on as I think this is the best solution. I will include the Ombudsman, I just forgot. I will have another think about the wording.
  11. Contacted the police who were quick to respond and supportive. Please see the latest email from Abbey Windows I spoke to Which yesterday who of course said no such thing and have asked to be copied into all future correspondence. Much to my surprise he actually make what I believe could the the right solution for both parties i.e. they take the windows back and we get someone who knows what they're doing. This would be the perfect solution for both sides. However, note the totally unrealistic timescale of COP Monday. How could I go about this wi
  12. The Trespass response will go this afternoon. My intention for the review is to calm down and put something together over the weekend that I can upload to a number of consumer sites.
  13. This is interesting, though not surprising. I am thinking carefully what to write. I am extremely angry at how we have been treated and want to choose my words carefully.
  14. I think that is an excellent idea. You have probably noticed this kind of online interaction is new to me. I will send the first letter unchanged. The second letter I will remove the sentence about the 25% deposit as in fairness I think he is due that. I do think you're right that this maybe a vindictive attempt to ruin Christmas rather than any real intention, as I notice he uses the word plan. However, I do need to be ready if they do turn up. I was intending to order some 4x2 and marine ply just in case they do turn up. Are these costs I could seek t
  15. Thanks for you help and I agree completely. I don't think I can ask for the deposit back because we are accepting other products that they have installed, even though they have been poorly installed. I would have complained about these as well, however, I simply couldn't face having to deal with all of it and decided to concentrate on the stand out failings in their supply and install. If they retain the 25% deposit and the extra £1082.00, that would equate to the value of the goods installed. I did suggest that they accept this as full and final settlement and that we would
  16. Apologies for my slow response. I haven't used a forum before. I do agree with you regarding not using Abbey Windows again. I simply don't believe they have the skills to complete the works to the correct specification or to a satisfactory standard. I will get some quotes, there are a couple of local and national companies that I know have the capability to do the work correctly. I did look into this previously, however, I stepped back as I believed Abbey Windows understood their own contract. Would it be OK to use the following paragraph tomorrow:-
  17. The Ombudsman wouldn't comment on the further 25% deposit. The extra 25% was James' idea because he is trying to persuade me that these are new works and not a continuation of unfinished work. On 25 Oct 20, the Ombudsman said we should allow Abbey Windows Ltd, 28 days to respond. On 23 Nov 20 we were contacted by James (Abbey Windows). Are only reaction was to confirm that we would like the contract to be fulfilled and we waited to be contacted by Abbey Windows. We are working from currently so there will always be someone here. I will contact
  18. The person we have dealt with throughout is James Stewart, I believe he is one of the owners. Shall I ask which part of the contract he is referring to? To be honest I don't understand how to go about the escrow.
  19. This is the latest email from Abbey Windows Ltd Nigel, We will make all of the relevant authorities aware of our visit so they know to expect your call on the day. We plan to collect the windows which remain our property on Wednesday 23rd December. Please make arrangements for the openings to be secured. Alternatively, reinstate the deposit in line with the terms of the contract and we will proceed with the completion of the bays as per the offer which the DRO endorsed. This is entirely your decision.
  20. Things have taken a turn for the worse, they say they will remove the products on 23 Dec 20. I have included the contract and Appendix A which apparently is supposed to list an variation in the contract. It basically says as per the contract. Which we were of course happy with. At one point Abbey Windows was using this as a defense as why they had installed windows of a completely different size. Please see the attached I have had to modify them to remove the personal details. Appendix A.pdf Survey Office Ref.pdf
  21. Thanks for getting back to me so quickly. The value of the contract is £7954.00. The deposit value was 1998.00. Work began on the 27th of August 2019. I went to see Abbey Windows on the 29th of August 2019, to explain the situation. The job isn't finished one of the windows doesn't have a canopy, they left without warning and it still has the black plastic on it they put there. In addition there are other parts to the windows named in the contract that weren't fitted. I complained to Which in May 20, to say that as a Trusted Trader, they hadn't performed to our exp
  22. Abbey Windows Ltd - Portman Road, Reading. Installed some windows and a door. Two of the windows were bay windows. The specifications were clearly outlined in the contract. A 25% deposit was paid and work started August 2019. The overall install of the products was shoddy. However, the bay windows were completely different in size to those agreed in the contract. I complained shortly before the windows were finished. They didn't return to site to finish the windows. I didn't pay the remaining 75%. However, for some reason I did pay them a further 12.5% for the
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