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Bansky39

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  1. My apologies i'm just a little angry at the whole situation i will try to sum it a little below: Yes i paid for the cambelt and water pump - Price was £378 and was fitted by my local mechanic and he is a VW specialist. Highly respected also. Basically purchased car on 18th August. Car booked in for cambelt and water pump around end of sept, same day had issues with gearbox and my mechanic said he would take a look at time of cambelt and waterpump. I had to wait a couple of weeks as my mechanic had a week back log and was on holiday and car was used sparingly. 16th Oct - Cambelt and water pump changed and was evident that it needed doing. Mechanic showed me the belt which was spilt (unfortunately i do have this) when i collected car on 17th October my mechanic diagnosed the clutch, gearbox and flywheel issue. At this time the trader was closed so i sent him an email on 18th detailing the issue. He agreed on 19th to repair and collect car on 21st Oct. Car was collected on 21st Oct and i was told i will be contacted when car was repaired. 5 weeks later and various sketchy responses from the trader the car was ready to collect and i arranged for this on 24th November. Upon entering premises trader was banging car with his fist and couldn't get car started, there was an immobiliser issue and advised me to wait another day for him to repair or a choice of another car. I declined both as by this time i could not trust him. I rang my mechanic to see if it would be an easy fix. 2 options either a key issue or an immobiliser issue and not a simple fix . My mechanic said to check to see what work had been done. Trader produced a receipt for £500 for clutch and gearbox. I relayed this info to my mechanic. He said get in car and see if the car rattles when clutch is dipped. I couldn't as the car couldn't be started and just as i was about to end the call the car started. I jumped in and done as my mechanic advised and the rattle was evident. My mechanic said that the dual mass flywheel had not been replaced. At this time i said to the trader i needed to get advice and rang consumer Advice. Was hounded for a couple of hours whilst searching my options and eventually told him i wanted a refund. Arranged a date to come back with all documents etc and this was 28th November and this is time of the £1500 offer which i refused as he couldn't provide proof of a cambelt and water pump change. Various emails have been corresponded between 28th November and now with the offer email consisting of 3 choices: 1. Collect Car 2. Choice of another car off forecourt 3. Refund of £1700 And storage fees apply of £20 per day. I have reluctantly accepted the £1700 refund on the basis of that the storage fees are no included as i'm not liable for them. I'm yet to receive a response on this but he has said i need to travel up to get the refund on 18th December. I have travelled once to collect car and once to collect 1st refund. Currently i'm out of pocket for £2000 for the car, £378 for cambelt and water pump, 2 train journeys £30ish and various bus fares for me and my partner to and from work roughly £128 so far will still go up as i'm without a car. Hope this helps a bit more.
  2. Many Thanks for the reply, My apologies for missing these few points. A few answers to your previous questions: 1. The car is with the trader and has been since 21st Oct. 2. The cambelt and water pump has been changed and paid for by me at the time of diagnosis for the gearbox, dual mass flywheel and clutch issue. 3. I was shown a receipt totally the value of £500 for a gearbox and clutch replacement. Trader was even driving the car whilst i was on the phone to consumer advice. Basically he was hassling me to take the car back but i was checking out my options as i was not satisfied with the repair. It was evident that the dual mass wasn't replaced. 4.Yes £1700 is the total figure for the car in terms of a refund. But he is implying that i have storages also. I rejected the car on 24th November and there was no mention of storage fees at this time and i have been trying to negotiate a sum as i will be out of pocket for the cambelt and water pump replacement. On the 28th November i did travel to get a refund but at this time i was offered a sum of £1500 which we could not agree on a final figure and i felt bullied so left the premises. Over the course of that saturday i was constantly hounded by the trader into making a decision. Hope this helps a little. Many Thanks
  3. Hi, Roughly 55miles. I have made 2 journies to him so far and both come away empty handed. Either without the car or a refund. Will do. Many Thanks
  4. My apologies. Many Thanks for the reply. I will start with the following timeline if this helps. VW Touran 1.9tdi 2007 with mileage of 113k'ish on the clock. Bought the car on 18th August for £2000 from a trader in peterbough 11FG Limited. At this time the trader said he could provide proof a cambelt and waterpump replacement. To which i never received. Within the 1st week of ownership car brokedown and trader replaced battery and was all good. Around the end of september car started to struggle to get into 3rd gear and transmission sounded really noisey. Booked in with my local mechanic for cambelt and water pump change and to look at the gear changing issue and he said that the gearbox, clutch and flywheel would need replacing. Total cost would be roughly £900. Spoke with trader and he agreed to repair. Collected a few days later on 23 Oct. Waited a month in total for repairs , with me emailing him every week asking for updates and the trader was very sketchy on replies. Finally got the ok to collect car and upon collection there was an immobiliser issue and only the gearbox and clutch were replaced. I needed more advice and rang consumer advice and rejected the vehicle as it was evident that the repair was not completed properly and another had came up. Long story short, been trying to negotiate from the 24th November and in the initial email the trader has stated that storage fees apply. I have sent various letters recorded delivery and out of the 3 sent i have had 2 undelivered. I have agreed to take his last offer of £1700 bearing in mine that i can't have this hanging over my head any longer and needing a car. Me and my partner are key workers and also have 4 young children. I'm not liable for these fees but what i don't want is to travel again and find that he has taken off the fees. I have had no reponse to my last email. All i want it clarification on the fees but as usual the trader is being sketchy. I do not want the court route but will take the action if necessary. Can i email him again for a response? i need some advice on what to next? Please help? Many Thanks
  5. Can anyone help. I bought a used car a few months ago. Started having issues within the 4th week. Trader has repaired the car but has not replaced all that was needed. So I refused the car. I was trying to negotiate a refund (I know I wouldn't get a full refund) but the trader was saying throughout the negotiation process that I'm liable for storage fees. I have spoken with consumer advice throughout and they have said im not liable as I have rejected the car already. We have agreed on a price unfortunately for me its not what I wanted but needs must (no car since 19th October) After speaking with consumer advice again they told me to include in the response email that for acceptance of the refund but for the trader to confirm there were no fees. In his response he said that I have to wait a week for a refund but no mention of any fees. I responded with please confirm there are no fees and I'm yet to receive a response. I dont want to make another unnecessary journey when I get there to find out that he has included them. Where do I stand? I know the only other route is court (I'm halfway filling this out) but I'm in need of some advice? Any anyone help? Tia (new member)
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