This is explaining the post in more detail the post on a few hours ago.
A PPI claim was made last year. The bank called a couple of weeks ago to state that they have noticed that I had not cashed the cheque sent and stated the amount of that cheque. I made an independent call to the bank to confirm this was correct as there are a lot of scammers and was told that the cheque would be processed and sent. A few days later received a confusing letter to say the case is closed as if a company was undertaking the claim for me.
Can a bank get out of not reissuing the cheq