A few days ago I sold a laptop on eBay and sent with Hermes through Packlink. I sent it with full value insurance (£266)
The parcel arrived at the buyers address clearly opened, the box with the laptop taken out, and badly taped up again (buyer sent photos). The package that arrived at buyers house was essentially taped up bubble wrap. It is clear someone has stolen it from me dropping it off at myHermes shop, to it arriving at buyers house.
Have opened a claim with Packlink, however they are being very unhelpful. eBay say they will get involved from Monday (7/12/20)