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About kmck

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  1. @BankFodder Thank you for the advice. I bought it from O2 and have an ongoing contract to pay off the phone. I am sending it off for them to assess and quote how much it is to fix and then plan to argue the case once they have told me what is wrong with it even though Apple have diagnosed the problem. I have a printed and email copy of the diagnosis from Apple themselves from September when it first began which states it does not appear to be down to misuse or negligence and also have recordings of the original issues and the new issue that has began.
  2. Hello! I hope this is alright, it's my first time posting in here but I am hoping to seek some advice. I have the iPhone XS Max and I am on a 3 year contract with O2. I have had the phone since the 9th September 2019 on September 14th 2020 just over a year old I started to experience a common technical fault with the phone known as 'ghost touch' where the interface acts as if someone is using the phone without touching it, Apple are aware of the issue and were offering free repairs but for the XR only not the XS. They refused to fix it for free as the phone
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