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Everything posted by Bramble09

  1. As far as I am aware section 75 will only apply for over £100 and this is below that threshold! Thanks
  2. Thanks for the detailed response. Royal Mail 48 Tracked is different to RM 48 Signed and the Tracking number only shows the following Only thing I am confused is how will I prove I have not received the parcel already or is the onus on the seller to prove it? Seller's recent email as below:
  3. by default it gives me the option for 48 Tracked at checkout, but there is a drop down menu (see attached) to chose from and obviously I went with the default option. I am not sure what is the definition of "evidence" in these type of cases? Thanks
  4. Thank you for your prompt response. The retailer is Richdomar Ltd - justmylook The Value of the goods are only £95 And it was sent using Royal Mail 48 Tracked not the signed. So, what should be the best course of action then please, should I raise a claim against Royal Mail or the seller in small claims?
  5. Hello all, Hoping someone can help me please? I bought some cosmetic items from an online retailer in U.K through their website back in July 2020 The order was sent out using Royal 48hr tracked service and to date I never received my order. After several compliants, all their customer service team has provided me is the Royal Mail tracking information which only shows that the item was delivered but since its a 48 hr Tracked service there was requirement for signature or any other proof of evidence. Since the retailer is not willing to help, I have then raised Paypal disp
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