I’m after some advice! Bare with me, bit of a long one!
Back in June I purchased 6 lovely chairs for £700 from a company on EBay.
They sent them to me at my request at the end of July once I’d moved into my property.
About a month ago I noticed the stitching coming undone on one of the chairs
I asked for a replacement as you dont expect that from a chair costing over £100.
The company were great and collected and gave me a replacement no quibble.
However, when I unwrapped the chair it was obviously a smaller, cheaper chair.
Similar, but not the same as what I had.
This is now the issue;
They want me to pay £70 for a courier to collect the chair and for me to receive another.
My question is, should I have to pay this?
It was their mistake in sending me the wrong chair so surely they are liable?
As you can imagine I am now in a stale mate with them until one of us gives in
I have opened an ebay complaint but after talking to eBay they won’t do anything.
I have opened a PayPal complaint to see what happens there but the supplier is yet to respond on PayPal and just responds in broken English through eBay every now and then that he will not send me a replacement chair