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Everything posted by Nassa10

  1. Mediation has been set for this coming Thursday
  2. Thanks for the advice, I shall note them all done with bullet points and send the questionnaire back in the post tomorrow
  3. Hi, yes I sent it to you guys on this thread
  4. I received my direct questionnaire from the courts, is it fine for me to send it first class back to the courts?
  5. I will ring tomorrow, will the number be on the MCOL website?
  6. I haven’t received mine yet, Hermes’ DQ was sent to them by the court on the 1st
  7. DQ was sent to Hermes on 01/12 and there has been no update since, is this usually the case?
  8. Court didn’t send it yet but they only did it today
  9. Thanks for your help, when am I likely to receive the questionnaire?
  10. They have now submitted their “defence” Doc_20201130_160657.pdf
  11. 12:05pm, just tried now and no change
  12. Hi, I issued my claim on Oct 27th and Hermes acknowledged it on November 3rd but have not put forward a defence yet I can still not request a default judgement, is this right?
  13. They have issued an acknowledgment of service, this is standard procedure for them right?
  14. Please find below my claim form Doc_20201028_212943.pdf
  15. It was a mistake on my part But it was sent via recorded delivery and Hermes head office signed for the correspondence
  16. The claim form I used via Hermes to try and get a refund? the deadlock letter was not a legal letter, it was a letter of intention telling them I would send a legal letter, I sent this in the post and I don’t have a copy but it was very similar to the legal letter I sent (just longer)
  17. The legal letter was sent online and it is above I will repost below Hermes Capitol House 1 Capitol Close Moriey LEEDS LS270WH Particulars 0f Claim xxxxxxx 27/10/2020 I sent a £200 extremely well packaged laptop with Hermes and took up the option of the extra cost to get the £200 compensation and insurance. For the past 10 weeks i was told that my parcel had been lost but then 2 weeks ago I was told by a manager by the name of Junaid that my laptop had been disposed off without my prior knowledge, the parcel was disposed
  18. I have registered on the money claim website and I did issue a claim on there on 26/10. I sent this in the post but I don’t have a copy
  19. The laptop was sent on 03/08 On 13/08 I sent an email to Martijn De Lange 21/08 I was told to submit a claim form 30/09-01/10 Promised my money back by manager (01/10 call recorded) 02/10 Deadlock Letter sent 26/10 Legal letter sent
  20. What are the exact particulars? The letter I sent in the post I sent recorded delivery but I don’t have a copy, the legal letter is the letter above
  21. Oh the particulars are as above I am claiming for the cost of the laptop (£200) plus costs
  22. The date was the 26/10/20 What particulars do you mean?
  23. Thanks, yes I sent a 14 day letter of deadlock (told to by trading standards) and now a legal letter has been issued
  24. Hi, looking for some advice and reassurance. Around 12-14 weeks ago I sent my laptop off via Hermes to be repaired, a few days passed and the item hadn’t moved on the app. After various phone calls I was told my laptop had been lost. I paid the extra £15.80 insurance to cover this exact thing. The insurance was up to £200 which was incidentally the price of the laptop. After Hermes not being able to find the laptop I was told by a customer service agent that I should submit a claim form and I would get my money back. Fast forward around 5/6 week
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