I was paid

I would love too but I was told as part of the agreement I cannot discuss anything involving the mediation process

Mediation done, they paid me £240.80

Mediation has been set for this coming Thursday

Thanks for the advice, I shall note them all done with bullet points and send the questionnaire back in the post tomorrow

Hi, yes I sent it to you guys on this thread

I received my direct questionnaire from the courts, is it fine for me to send it first class back to the courts?

I will ring tomorrow, will the number be on the MCOL website?

I haven’t received mine yet, Hermes’ DQ was sent to them by the court on the 1st

DQ was sent to Hermes on 01/12 and there has been no update since, is this usually the case?

Court didn’t send it yet but they only did it today

Thanks for your help, when am I likely to receive the questionnaire?

They have now submitted their “defence” Doc_20201130_160657.pdf

12:05pm, just tried now and no change

Hi, I issued my claim on Oct 27th and Hermes acknowledged it on November 3rd but have not put forward a defence yet I can still not request a default judgement, is this right?

They have issued an acknowledgment of service, this is standard procedure for them right?

Please find below my claim form Doc_20201028_212943.pdf

It was a mistake on my part But it was sent via recorded delivery and Hermes head office signed for the correspondence

The claim form I used via Hermes to try and get a refund? the deadlock letter was not a legal letter, it was a letter of intention telling them I would send a legal letter, I sent this in the post and I don’t have a copy but it was very similar to the legal letter I sent (just longer)

The legal letter was sent online and it is above I will repost below Hermes Capitol House 1 Capitol Close Moriey LEEDS LS270WH Particulars 0f Claim xxxxxxx 27/10/2020 I sent a £200 extremely well packaged laptop with Hermes and took up the option of the extra cost to get the £200 compensation and insurance. For the past 10 weeks i was told that my parcel had been lost but then 2 weeks ago I was told by a manager by the name of Junaid that my laptop had been disposed off without my prior knowledge, the parcel was disposed of as it was "damaged beyond repair" after 1 hours travel. I was told by many customer service agents and a manager that I would receive a refund. I have an audio recording of the manager assuring me I would get my money back and then he (Junaid) Informed me that the head of the claims department had changed his mind as the laptop was damaged through no fault of my own. I am claiming for £220 plus £25 legal costs. I also sent a letter of deadlock over 2 weeks ago and I did not receive a response despite the letter being signed for. Details of claim amount - £220.00 court fee £25.00 total £245.00 I have read through some of the Hermes threads

I have registered on the money claim website and I did issue a claim on there on 26/10. I sent this in the post but I don’t have a copy Is the acknowledgment of service that they have 14 days?

The laptop was sent on 03/08 On 13/08 I sent an email to Martijn De Lange 21/08 I was told to submit a claim form 30/09-01/10 Promised my money back by manager (01/10 call recorded) 02/10 Deadlock Letter sent 26/10 Legal letter sent

What are the exact particulars? The letter I sent in the post I sent recorded delivery but I don’t have a copy, the legal letter is the letter above

Oh the particulars are as above I am claiming for the cost of the laptop (£200) plus costs

The date was the 26/10/20 What particulars do you mean?