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Jollie t

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About Jollie t

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  1. Just had this reply to a previous email Thank you for your reply. I have read the emails of the 2nd of June and the 5th of June. I do not have an issue with the fact that speeding things up was important to you. However that request doesn’t form part of the actual contract you signed or the terms which you have agreed too. With respect you are misunderstanding the terms you have quoted to me. You have missed out the first part of the clause 7.3 which makes clear its relation to clause 15. Whilst clause 15 doesn’t mention suppliers it does list events outside of our control 15.2 (b)
  2. Further, on the 20/9 there was a telephone conversation stating the wish to cancel the contract. An email from ideal windows on the 22/9 referred to the telephone conversation and questioning why we wanted to cancel over what they said would be . a couple of days. We then reluctantly agreed to wait until the 20/10 and then again nothing was heard. We telephoned the office on the 23/10 stating the date that had been agreed for the work to start had now passed and we wanted our deposit back. Having given them almost a month it feels we have be
  3. To clarify and to apologise for what appears to be ignoring your advice. I am not the only one dealing with this and due to a miscommunication, the email previously referred to was sent without my knowledge. Had I realised I would have waited and sent the email you suggested. Having looked through the email communication, there are some dates that are relevant regarding what they promised. and when. As mentioned previously, we were going to use a different company. On the 22/5 they quoted,, but as they didn't do finance, even though they were a lot cheaper and they could fit the
  4. Hmm, that is a challenge, my computer ability is limited to copy and paste, which I have included below. Is it very important? I can try and find out but I have the email reply and that is all, sorry Friday, October 23, 2020 5:28:53 PM To: enquiries@idealwindowsolutions.co.uk <enquiries@idealwindowsolutions.co.uk> Subject: Order cancellation ..... Dear Ideal Window Solutions, On the 11 of June I signed a contract with you to deliver and install double glazed windows. I was promised to get it done within 8 weeks. The timing was ver
  5. And so the saga continues. In response to the last email, again requesting a refund for reasons previously mentioned, this email arrived. Also two parts of the contract which seems to contradict what they are saying. Thank you for your email addressed to our enquiries email address, which was forwarded to me. Clearly the current pandemic and the impact it has had across our whole industry is frustrating and inconvenient to individual customers such as yourself, it is simply unprecedented. However, you have signed a binding contract with us for bespoke goods made to measu
  6. Not really incurred other expenses as such but there are things that cant be completed such as some of the bathroom tiling as if it were tiled before they would likely get damaged when the windows are replaced. They have been told on a number of occasions that they had to start by a certain date and they have always cancelled just before and given another date so I think they've been given enough opportunity and been told clearly we don't want it done n bad weather. We have asked for the deposit on numerous occasions and in one recent phone call they were told it would proceed to court an
  7. No they were meant to make contact on the 20th but didn't se we phoned and they said they would email the following day to explain the fees. I'm not sure if this is separate to the deposit or if they think they can charge us for nothing, they can whistle and they have been told that we'll proceed through small claims
  8. https://www.idealwindowsolutions.co.uk/ Unity Building, Fort Fareham Industrial Site, Fareham PO14 1AH Don't know how they got 9.8 on trust pilot !!!
  9. Thank you for the replies, very much appreciated. Just to add a little background to this which answers some of the suggestions. Originally we were going to use a different company but as we were having most of the house refurbished by two builders who were returning to their home country, who incidentally were fantastic, this whole procedure was time critical and the original company said because of lockdown this might not be possible. So we spoke to Ideal Window Solutions explained everything and they promised they weren't affected and the work would start
  10. The company is called Ideal Window Solutions Below is a response from the manager to a request to cancel, them having cancelled the fitting on at least four occasions. In June it was arranged they would start at the beginning of August and each date they promised they have cancelled. . I have been informed by the office that you said you want to now cancel after telling me that you will see it through till October. If you do cancel, as I mentioned to you, there will be financial penalties due to the fact that you have signed an official, legally bounding co
  11. Several months ago I arranged for double glazing. As it was a month after lockdown started I asked if they would be affected with the supply of goods and they assured me they wouldn't. They said they would start in six weeks. on this basis I agreed for them to supply and fit and paid a deposit. Since then they have constantly cancelled, I've lost count of how many times. They say they are having problems with some of the fixtures and fittings, contrary to what they said. Having given them so many second chances, I have now asked for my deposit back which
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