Hi Consumer Action Group,
First time posting here because I don't know where else to go.
I've cancelled my gym membership with gym in February 2020 because of Coronavirus and my financial situation.
This is done within my terms in contract, gave them 1 month notice in writing and everything went smoothly with the gym.
They told me from their side it's cancelled and I didn't hear from them since then.
They told me (face to face and on email) to contact DFC - Debit Finance Collection plc., company who collects debits for them to cancel my debit collection contract with them. I contacted them and explained situation (on the phone and via email). Everything was sorted and I got confirmation that debit collection is cancelled.
Recently I got the email that I'm due a payment for a September for gym that I haven't attended from February 2020.
Then they sent an email that they couldn't take a payment. That's because I removed that debit payment from my bank account.
I called them again to cancel that, that I won't pay anything because my contract is already cancelled but they told me that my gym membership is still running and that I need to pay termination fee. They are now contacting me with emails and SMS to pay the amount for September and extra charge of £15 for missing a payment within 7 days.
Weird thing is, DFC never contacted me for any payments from March to August and they now asking for monthly payment.
Reading other threads on this forum on Gym and Health Clubs membership cancellation and issue with DD, I get the feeling that I should just ignore them. Can you help/confirm what are my next steps, should I just keep ignoring them?
I'm getting angry with DFC because they don't want remove my details.
I asked them to cancel and remove everything because of GDPR.
Thank you for reading my case.