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Mogman

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  1. We should be able to obtain opinion regarding expected life from the original plumber as he is no longer active in the trade, so no issue with future relations with the merchant.. I will talk to my neighbor and explain what he needs to do, clearly it will be up to him to proceed with the claim via the suggested route Thank you for your help.
  2. T&Cs are located at https://www.telford-group.com/terms-and-conditions/ - they seem to be rather disorganised, the stainless steel cylinder appears in the t&c and may have been parachuted in to a pre-existing set of terms. Consequently its not easy to differentiate which paragraphs are relevant. to a copper cylinder. I believe the manufacturer is hiding behind the following. 5.4 e (exclusion) states 'the defect arises as a result of fair wear and tear, (including, but not limited to, corrosion or scale damage) wilful damage, negligence, or abnormal storage or abnormal wor
  3. The link to the current product page is https://www.telford-group.com/product/indirect-vented
  4. My neighbor just has the invoice from the plumber for the work done and materials supplied. The cylinder has a prominent large orange label that clearly states '10 Year Warranty'' and there is no further qualification. No other paperwork was provided. So the man on the Clapham Omnibus would expect that they had the benefit of a 10 year warranty as sated on the tin. The '10 Year warranty' is standard, provided with the product, and was clearly aimed to win sales. The manufacturers web site does currently list T&Cs that qualify the warranty, We don't know if these T
  5. The cylinder was returned to the supplying merchant at the end of March 2020 and the reply from the merchant was received on the 24 September 2020. My neighbour has requested that his property (the faulty cylinder) is returned to him. We know the cylinder was manufactured on 19/05/15 so it was not on the shelf for very long The manufacturers web site currently states - hot water storage cylinders are manufactured in the UK from premium quality copper in accordance with BSI566:2002 (Part L) - Carrying extensive warranties*, cylinders are available in capa
  6. Thank you for the advice. I have looked around for opinion on the lifetime of a copper cylinder. As usual with the Internet there are a wide range of opinion and experience. Ignoring those experiencing premature failures the general view is 15 to 20 years, certainly more than 10 years. The potable water in this area is does have some mineral content but it is relatively low. When I removed my own water cylinder after 25 years there was very little sign of scale, the cylinder was still showing no external sign of corrosion, but the copper had become thin and it proved easy to break
  7. The cylinder was supplied by the plumber who replaced the boiler. Purchased from a plumbers merchant. The plumber has retired, the plumbers merchant just passes the issue over to the manufacturer. The cylinder has a large label that simply states '10 Year Warranty', does not state that the warranty is subject to conditions. The manufacturers web site has t&c's which state exclusion where 'the defect arises as a result of fair wear and tear, (including, but not limited to, corrosion or scale damage) wilful damage, negligence, or abnormal storage or abnormal working conditions;'
  8. 1/ A neighbor had new boiler installed, at the same time the plumber replaces the 30 year old (copper) hot water cylinder as a precaution 2/ Five years later this (new) cylinder develops a leak. There are holes where corrosion has occurred in the copper at the point where the immersion heater boss is joined into the cylinder. The cylinder has a large notice on it stating it is covered by a ten year warranty. 3/ A plumber replaces the hot water cylinder. The faulty cylinder is sent to the original supplying merchant who returns it to the manufacturer as a warranty claim.
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