Hi Thanks for your replies. We did have to book on at another site at a higher cost otherwise we would have had a wasted holiday. We paid for the booking by debit card.

Hi me and my son booked two caravan sites at Ty Mayr for the 13/07/2020 after already having it moved once. We were then phoned by Parkdean https://www.parkdeanresorts.co.uk/ one day before we were due to go, telling us that we were unable to go. We told their employee several times that this didn’t apply to us as we were self contained, however he wouldn’t budge. As we had all already booked a week off work we had to desperately ring round for another site at a higher cost. Several hours later the employee rang us back apologising and saying that he had made a mistake which was too late for us. He then promised our refund within 45 days which never happened. Phoned again after more than 80 days and promised within 3 to 5 days, 10 days later and still no refund. Have you any idea how I can escalate this. Customers services are a joke