I have called the finance company and have been informed the best course of action is to go into store and speak to the manager, like you suggested. I will be doing that and taking the letter in store with me. The finance company said they would cancel however that would not stop the order and it is likely SCS would become very negative/aggressive towards us as customers, trying to make us pay it ourselves, so they did not cancel the finance. He did say however that what the salesperson has done is illegal and if I wish to do so I could call 101 and ask for legal advice, however I would rather not have to take this path. He was very understanding and made notes on all the falsified information.

Thank you so much, I have just emailed asking for a SAR. I will call the finance company now! I will use you guidance to write the letters once I finish on the phone. You have been so much help and have put my mind at ease, the past 5 days have been so stressful so thank you so much for that! I had no idea what to do before this!

yes I will do that now, sorry if I am not the most educated of people in this matter. I have only ever had a contract phone and internet bills come out of my account, so do not know much about finance and cancellation of products. For the SAR, do I email it to ScS customer service? and request all information from them. Also I will be ringing the finance company as soon as i send this email, it is very stressful and I just want it to be resolved. I do not fair well under pressure. once again thank you

Thank you so much for the advice, I will do as you suggest. I have sent an email to the customer service department, and the last time we spoke to an advisor we explained we were worried and running out of time, but she said they can see through the call logs we have attempted to make contact and it is the stores fault for not getting back to us. However I fully agree with your comment about them blocking the number as we were only able to get through to someone by calling from a different phone, ridiculous how they can treat people like this. I will be writing some letters ASAP. As the finance is in my name and not my mothers I assume I should be the one signing it? I really appreciate your time and will keep you updated on our progress if you wish? once again thank you so much!

Thank you for the quick reply I appreciate it! we placed the order in store on the 4/10/2020, we then tried to call and cancel that same day, and again the following day, the office we kept getting through to said they could only leave a message for the Birstall store to call us back. We missed the call back on the 5/10/2020, (says incoming call only lasted 2s, so they didn't call very long), and since then each time my mother has called they have said they will try put us through to that store and then the call is simple cut off. I didn't have to put a deposit and I think the finance is set up as a direct debit due to come out of my bank account the following month upon receiving the sofas, so Feb? The sales rep was more interested in keeping us distracted with conversation about ourselves and the area we live as he apparently lived close by. He didn't speak much about what we were signing or agreeing to, and he could clearly see my mother was in discomfort as she said she was finding it hard breathe and wanted to get out of the store, but he still pushed the sale and even tried getting us to look at flooring. We just left immediately.

Hi All, I visited SCS on Sunday 4th Oct with my mother, we just wanted to look around and get an idea of the sofa she would like in her living room. Shortly after entering a sales rep approached us and recommended some sofas which would be good for my mothers back, i told him we were just looking and didn't want to commit to anything that day. We also made him aware we would need it by November or before Christmas at the latest as my mother is expecting her first grandchild in November, which is why she is wanting to redecorate the room. The rep then went on to the topic of finance and how we would be paying for the sofa if we were to get one, and as my mother doesn't have the best credit he said he would do a finance check in my name. However when doing this he lied about a number of my details such as my earnings being £2,500 (its actually only £500 a month), and my job role stating i was a store manager. This obviously made the financial check successful. Both me and my mother suffer anxiety and felt pressured into signing his tablet, i have never taken finance so was not entirely sure what i was signing as we were shown no terms and conditions. Upon leaving the store i received an email with the conditions attached, and the cost of the sofa, which we thought was going to be £1600, and with all the extras ended up coming to £2700! the sales rep never told us this, just that it would only be an extra £3 a month to add them on. If we had known the terms and the price we definitely would not have signed for the sofas. To make matters worse he said he would try his best to get it to us before Christmas... however it seems as though it will not be ready until January so it is no good to us as she is desperate for one before this. Upon arriving home we called back immediately , but were directed to head customer service, and when they tried putting us through to our store they were unable and said we would get a call back in 24hrs, this did not happen so we called again the following day and were told the same thing. It wasn't until Tuesday my mother received a call back, however because she was driving she was unable to answer and so missed it. Once again having to call back and getting told the same thing, to wait for a call back from store, however this time she asked whether there was at time limit in which cancellations can be made. The young girl on the phone said it is usually 7 days. We are now on Friday and the past 2 times she has tried calling they have just hung up, we have 2 days to try and cancel this but it doesn't look like we will get through to them in time. I am just wondering if i could have some advice upon what to do as the terms are not clear about cancellation, and my mother is not a well person, she cannot afford the £2700. Thank you for you time.