Good points well made, NB I will always refer people in need to this amazing site. the fact that those who restlessly help here are volunteers is even more admiring. I have just made a small donations. Thank you for your prompt. Really appreciate all the help. Keep doing what you do best. X

Thank you! I appreciate all your advice here. You guys form are a powerful alliance

Ahh.. that guy! Not sure what exactly helped swaying them but in the last e-Mail to my mate Ryan , I appealed to his sense of justice in reference to the company’s pledge to their customers. But who knows.. See E-mail below Dear Ryan Please see attached the latest e-mail received from Lidl Customer Service who has refused for the 6th time to act on a genuine loyal customer’s plea to cancel a PCN received as a result of doing a weekly shop where £105 was spent. I can understand if the driver had parked in Lidl carpark and shopped elsewhere but to be a customer spending over £100 in store and then to receive a fine of £90 for not getting out of the carpark fast enough is incredibly unfair and upsetting. Does this treatment to a genuine customer align with Lidl’s mission: To deliver outstanding customer satisfaction Please take the time and respond compassionately by rectifying this injustice and instruct Parking Eye to cancel the PCN Ref :..

Thanks. I didn’t really expect it- good job I persevered with acquiring the right e-mail address

Well well well.. an unexpected surprise following the e-mail to Lidl’s CEO. A happy ending to the little fight I embarked on a few weeks ago. Thank you all for your great advice along the way. Re: Lidl Store: 34 North Street Worthing Thank you for taking the time to contact our GEO. I have been asked to respond on his behalf as a member of our Customer Service Management Team. I would like to apologise for the upset caused due to receiving a parking charge while shopping at your store. I would like to assure you these restrictions are not in place to penalise genuine customers like yourself. I have been in touch with our Regional Office regarding your parking charge and I am please to advise you that this has now been cancelled . I hope th is assures you of our best intentions at Lidl and that you will remain a valued Lidl customer. We look forward to welcoming you in our store again in the near future. Yours sincerely, For and on behalf of lidl Great Britain limited Beth Gallagher Customer Service IMG_3469.pdf

In the meantime, PE have wasted no time and sent their first reminder letter

Here’s the reply to my last e-mail to Lidl where I pointed out all those things suggested by lfi. Re: Parking Charge Notice Thank you for getting in touch again. I appreciate this is an upsetting matter and I am sorry that you were unhappy with our previous response. As advised all correspondence to our CEO is dealt with by us at Customer Services. I must again reiterate we are unable to cancel parking charges at Lidl. This is now our final response on this matter and we will not be responding further. Thank you again for contacting us. Yours sincerely, For and on behalf of Lidl Great Britain Limited Kim Richmond Customer Service

That sounds like a good plan. Would you guys help me tweak this once I prepare something to that effect ? Thanks all

Thanks, lfi. Great points. Totally agree that knowing the outcome-good or bad is invaluable to the remarkable job you and the other selfless people do on this forum. It’s frustrating for passive readers so it must be even more so for you who dedicate your time and knowledge. As for my 3 options you listed: 1 paying them feels so wrong 2 what else could I say when appealing to Lidl? 3 worst case scenario: they take me to court and I lose- will they be adding costs, interest and other made up charges or did I read right that P-eye don’t usually do that ?

So is there any point in continuing to try to make Lidl change their mind at all ? What other reasonings could I invoke ? should I just wait a reply from the one addressed to the CEO? also, a lot of threads here are missing an outcome. How many of those ( and who agreed to do nothing) get dragged into court? The majority ? Some ? Or all of them ?

Oh, no- believe me I have, if anything I have exhausted myself by reading not only what is available here but on other platforms such as Moneysavingexpert etc since the 1st day that stupid PCN landed on our doorstep. I would never enter into a back and fro with them - I was only wondering about the one off appeal that’s all

So having the shopping receipt corresponding to the exact time on the PCN would not be a good ground for appeal? I know they are not reasonable and are only interested to make money but that is what was used by Others who have been successful in their direct approach to PEye Is it not worth a shot if I can be certain not to divulge the identity of the driver ? I’m just playing devil’s advocate here

You’re right. I am now pretty convinced that Lidl’s management has adopted a blank no- can do response and they will not be forthcoming with an alternative. I have no problem persevering with this line of enquiry as long as I have some hope of success. Sadly, after reading countless of recent accounts involving Lidl and PEye it doesn’t look very promising. More and more I read about people appealing to Parkingeye directly with enough evidence and pertinent reasons which ended in PCN cancellations. I know you are not advocating this but if these appeals are carefully worded without revealing the identity of the driver- what is there to lose ? I have no intention of paying them a penny. I forgot to mention that managed to make an E-mail stick to Lidl’s CEO yesterday/ no reply received just yet. Going back to your suggestion, FTMDave, if I do manage to find info around the original planning permission to the contrary of the current practice, who would I present that to ? Lidl? Or did you mean as future defence? Oh, and the free parking time is 90 minutes. We spent 20 min on top of that - thanks

Latest e-mail from Lidl Customer Diservice - which they have declared to be the last too since the case is apparently now closed Parking Charge Notice Thank you for your most recent contact. As per our previous email we are unable to cancel a parking charge on your behalf. As we do not have access to any Parking Eye records this must be taken up with them directly. In regards to contacting our CEO, all contact must be made to the below address. Unfortunately at Customer Services we do not have a phone number or email to provide. CEO RYAN McDONNELL Lidl House 14 Kingston Road Surbiton KT5 9NU Please note any correspondence sent to the CEO is dealt with by our customer service management team. We are now unable to advise further on this issue and consider this case closed at Customer Services. Thank you for contacting us. Yours sincerely, For and on behalf of Lidl Great Britain Limited Kim Richmond Customer ServiceFor more information on how we process your personal data visit www.lidl.co.uk/privacynotice. For more information visit our website www.lidl.co.uk

They’ve been disallowed to intervene into the process AND to divulge telephone numbers & e-mails of CEO and other senior management bods -hence the reason why those e-mails I sent first came back undeliverable. They obviously have a specific way to recognise those sent out by daring paupers .

Another e-mail fired up. In the meantime, I have also been into the store itself and spoke to the manager who told me very politely that even though historically they were able to cancel these charges, recently they have been disallowed to do so. He appeared genuine when he also told me that Lidl’s own staff have incurred these after forgetting to register their new cars as per P-eye rules. They themselves have had to appeal via the same and only route available at the present. He expressed his own dissatisfaction with the process and Management decision to block any help via Lidl staff- who deal with these accounts all the time.

So in the next series of Relentlessly yours e-mails I shall re-iterate the point of customer service, the reluctance of an appeal to P-eye due to their notorious unscrupulous greed etc, details of their contract with the fleecers and perhaps ask for the working e-Mail address of the CEO. maybe If I’m lucky I will progress to the next stepping block and get a response from a Senior Management member

Well, here we are: the latest response in the NoCAnDo series from Lidl customer dis-service. This time I’ve been graced with a response from a Management Team member Re: Parking Charge Notice Thank you for your recent email. I am writing to you as a member of the Customer Service Management Team. I appreciate this is a very upsetting matter and I am so sorry that you were unhappy with our previous responses. I would firstly like to apologise for any misinformation provided by staff in store, this has been sent to our Regional Management to be addressed internally. I must reiterate we are unfortunately unable to make an appeal on your behalf. This is because all appeals need to be placed in writing directly by the appellant. Doing so allows you to retain your right to formally appeal any decisions made by the car park management company. We would always advise any customer to appeal a charge that is received. I can assure you our parking restrictions are not there to penalise genuine loyal customers like yourself and including an image of your receipt along with your appeal will assist in having your charge from Parking Eye overturned. In closing I hope this charge is brought to a speedy conclusion and the above assures you of our best intentions at all times. Thank you again for contacting us. Yours sincerely, For and on behalf of Lidl Great Britain Limited Kim Richmond Customer Service For more information on how we process your personal data visit www.lidl.co.uk/privacynotice. For more information visit our website www.lidl.co.uk

I have gone back with yet another reply -making some of your points in regards to PE being a lost cause to appeal against. Maybe if I reply to every single one of their polite refusal I can break them down somehow. We’ll see

Thank you both for your very good input. Before your replies, I had already gone back to customer service invoking quite a few of the points you both made: loyal customers, proof of many shopping trips, the fact that had I known this would be the result I would take my custom elsewhere. Here is their response much the same as the last one - different assistant name. Re: Parking Charge Notice Thank you for getting in touch. I appreciate this is an upsetting matter and I am sorry that you were unhappy with our previous response. We are unable to make an appeal on your behalf. This is because all appeals need to be placed in writing directly by the appellant. Doing so allows you to retain your right to formally appeal any decisions made by the car park management company. A reminder that details of the appeals procedure can be found on the reverse of the Parking Charge Notice you received. Thank you again for contacting us. Yours sincerely, For and on behalf of Lid Great Britain Limited Yvonne Ward Customer Service For more information on how we process your personal data visit www.lidl.co.uk/privacynotice.

Here’s the not so helpful reply received from Lidl customer service Thanks for getting in touch. I was sorry to learn that you received a parking charge. I appreciate this must be frustrating for you. In order to ensure our customers are able to park without waiting for a space we have Car Park Management in place with time restrictions on length of stay. You can appeal the parking charge you have received. This appeal would need to be placed in writing by yourself. Doing so allows you to retain your right to formally appeal any decisions made. Details of the appeals procedure can be found on the reverse of the Parking Charge Notice you received. When raising your appeal please include the following information: - Parking Charge Notice Number - Vehicle Registration Number To further support your appeal please attach / enclose any of the applicable following documents: - Lidl store receipt or proof of shopping with us - Disabled badge holder evidence - Further documentation which may support your case The Car Park Management Company will then conduct your appeal and communicate the outcome to you directly in writing. We hope that your appeal is brought to a speedy conclusion. Thank you for contacting us. We’d love to hear your thoughts about the service you've received today. To take part in our survey please click here and help shape your experience as a customer. Yours sincerely, For and on behalf of Lidl Great Britain Limited Farrah Khan Customer Service

Great, thanks. Sent it to customer services and received an automated reply with a reference number. I’ll let you all know once I get a response Cheers

Points taken. E-mail sent again with correct Lidl spelling came back with the same undeliverable message as for the CEO [ Office 365 Your message to [email protected] couldn't be delivered. When Office 365 tried to send your message, the receiving email server outside Office 365 reported an error. Office 365 Sender ryan.mcdonell Action Required Policy violation or system error How to Fix It Check the "Reported Error" from the "Error Details" section shown below for more information about the problem. The error might tell you what went wrong and how to fix it. For example, if the error states that the message was blocked due to a potential virus or because the message was too large, try sending the message again without attachments. If you're not able to fix the problem, it's likely that only the recipient's email admin can fix it. Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin about the problem. Give them the "Reported Error" from the "Error Details" section below. Was this helpful? Send feedback to Microsoft. More Info for Email Admins Status code: 550 5.0.350 The error reported by the receiving server wasn't specific enough to determine the exact nature of the problem. These errors often indicate the message violates a security or policy setting configured on the recipient's email servers. If the sender is unable to fix the problem by modifying their message, then it's likely

That came back with Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist. Reading other accounts around this subject- it looks like a lot of people get a polite no from the CEO’s assistant asking them to address the message straight to Parkeye . Should I do that ?

Haha. Good idea. Thanks so much for the suggestions