Sure. I don't get penalised if some things don't get approved, (loss of earnings is tricky cos I'm freelance and the rental is literally just me making a bank transfer), do I? They just don't have to pay those costs? What do I do about things in Spanish? Do I provide a translation or they just want the original documents? Thanks

Hello again, So I sent the e-mail asking if they were a member of ADR a week ago. They haven't responded. Do I have to pursue this with a deadline for them to respond, or shall I go straight to a Letter Before Claim? Obviously I'll be claiming for the storage fees - should I attempt to recoup the: Shipping fee (since they didn't actually manage to get it delivered) Insurance/parcel protection fee (as above) Laptop rental costs (since I have to use one for my job and didn't have one for months) Loss of earnings (for when I had no laptop at all) Thanks for your help!

Yeah, sorry. But your recommendation is that I pay, and then take them to court (only a recommendation, not gonna hold you against it!)?

Ok, thanks a lot. There's no way it will get delivered this weekend, but possibly this Tuesday. The cost will get cut off then. So, if I'm ready to pay to get it to delivered to me, what can I take them for? Ta

Yes, I use my uncle's address for my banks, business etc. I estimate about £200. My only fear with coughing up was that P2G might say that the contract has been completed, happy days. Does me paying not look like I'm admitting I'm responsible for incurring those costs? And does it not mark the contract as complete? When in fact I've done their job for them. I just feel like once I have the laptop they might just be able to wash their hands of me, and then I'm totally out of pocket. £200 fees, £80 delivery, 3 months on a £250 item.

Thanks for getting back to me! You've automatically failed your job application for P2G. Yes, it's a £250 laptop that I've needed for my work so that's been an additional kick to the wallet, but I doubt claiming losses of earnings would amount to anything. It wasn't waiting to be collected, but to be delivered. They didn't tell me this. All I could see on the tracking was that it was in the depot every day. So I was just contacting P2G live chat asking what was going on. Obviously I knew I would have to pay customs at some point, but P2G never mentioned anything about this, nor storage. I have all the chat transcripts. I'm not even sure it was being held because of customs - apparently once they made a delivery but said they couldn't find the address. I'm not in an obscure location - every UberEats guy on his pushbike makes it here fine. I don't actually know about the storage fees state as Fedex themselves are almost as useless. I sent them an e-mail 10 days ago asking about these charges and received no response. Talked to them on the phone today, been given a different e-mail address and told to expect a response within 48 hours. I'm estimating from the document they gave me when they actually did attempt delivery that it's about £35 per month. Thanks

Hi all, Hoping you can give me some advice on the below. I'll try to keep it as concise as possible. At the end of June I booked a parcel (valued at £250) to be delivered from the UK to where I am now (South America). I booked online via Parcel2Go, booking the FedEx express service (1-3 days, although being fully aware due to our virusy friend that it was likely to be significantly delayed). I also paid for the ParcelProtection insurance. Having recently received a letter that took 6 weeks to arrive from the UK, I didn't think much of it when the parcel didn't arrive in a few weeks. However, when I check the tracking I realise my parcel has been hanging out in the depot in my city for a couple of weeks. No one had contacted me, about three weeks after the initial booking, I get in touch with their online customer support asking for information. Over the course of the next couple of months, there follows a pattern of me constantly getting in touch with their online help, being told they'll contact the delivery service in my city, and nothing more. On one occasion they ask for a copy of my passport, which I send immediately, and then nothing. I ask for their complaints department, they give me an e-mail address, I e-mail them, I'm ignored. Later I contact live help and ask for the contact details for the depot here, and they give me the number. I call, and the item is delivered two days later. The item is delivered with a bill of about £170. Some of this is customs/duties etc (which of course I have no issue paying). Around £110 is for storage fees - because the item has been sitting there without being delivered. They also want cash, which I don't have, so they leave me with the bill and take the item away. I get in touch with CAB who tell me to contact complaints again, citing breach of contract. I do so, and lo and behold, P2G reply. Since then has been a back and forth - I claim they owe the storage fees (which are still mounting). They don't really say much about anything. I then decide I can't be bothered with this any more, they can keep the item, and go to file the insurance claim on P's website. The automatic message denies this because I need to notify them (online or in writing) within 28 days of collection. I had notified their online support twice within this time period (although did not objectively state I wanted to make a claim). P2G's most recent response (today) has been that the delivery company here has been in contact with the consignee (me) and delivered the paperwork. They then have the audacity to say " I am sorry but it seems the consignee has been aware and the charges are mounting up as they have not been cooperating." I have responded asking if they are a member of an ADR or if they'd be willing to use a non-membership scheme. I am waiting on further advice from CAB, but until then, could anyone here please give me any pointers? I have also been advised elsewhere that since I am now aware that the costs are increasing, it is likely to count against my claim as I have a duty to mitigate my losses. I'm open to trying to claim on the insurance (with the knowledge I will never receive this item), going to small claims etc, whatever it takes. TIA