So long story short my cousin and best friend has got themselves in to quite a pickle.
They moved into a new build about a year ago and have always had "luck" never being charged for gas and electric as somehow in the past 8 years they would always be skipped and never chased up or checked for their electricity despite numerous different places they've lived in.
Their luck seems to have run out with scottish power and they're not sure what to do at the moment for a few reasons:
All letters are addressed to the occupant and not their actual name
They've been hesitant to phone scottish power as they've received letters on estimated readings but scottish power have been known to charge both estimated AND actual if you're higher than your estimated which seems crazy to me as if you're lower you don't pay your lower AND actual you pay and receive the difference
Grosvenor has just contacted them saying they've been instructed to collect outstanding arrears, they have PTSD dealing with some bailiffs in the past(long story but the issue actually had nothing to do with them, had wrong address but Bailiff nearly hospitalized the poor girl) and aren't sure how to move forward because no one answers the phones at Grosvenor and of course wouldn't want it to escalate.
What can my dear cousin do?