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jj58

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About jj58

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  1. Hi @stan168, I'm sorry to hear of your issues with Hermes. As BankFodder has said, you'll be better off making your own thread where you can ask specifics about your case. I don't know much on the legal side of things but people like BankFodder on this site are amazing at helping people out. I personally used the new online Government money claim service in beta found here https://www.gov.uk/make-money-claim which made it very easy to understand especially for a newbie like me. You asked me about my claim - I sold a smart phone in its box and put it in a jiffy bag wi
  2. Hi @BankFodder Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that So I issued the claim on day 15 and they requested more time to respond. They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them. I opted for mediation, and it played out very similarly to other people's experiences. In the first call I
  3. @BankFodderThanks, that is brilliantly worded. I have used a lot of your example and I haven't mentioned Packlink - but it makes sense since I shouldn't need to go through them in the first place. I've checked over all the details on the website and everything looks good. I'll let you know once I've issued the claim. Thanks again and have a nice day
  4. Hi @BankFodder Sorry for only getting back to you now. I've been quite busy. Yes, you are correct. I should've had everything prepared before I sent the letter, but I wanted to get things going and thought I could do the claim during the 14 days I gave them. Thanks for the advice though. This is my first time making a money claim and will be helpful for the future. Anyway, I've made the Money Claim account and filled in the basic details and I have to say, a lot of it has been easier than expected. I just wanted to know whether or how I bring Packlink into thi
  5. Hi, Thanks for getting back to me so quickly. I know, it is quite absurd. They're just denying claims for any reason they can it seems, and I know I won't be using them again. This was their email: Unfortunately no, I don't have any photos of the package before I sent it. Apologies for not giving any timescales. I sold it on the 8th of September. It got delivered on the 10th. I started the claim that day, and after sending evidence my claim got denied on the 14th. I did some research and tried to follow it up with Hermes on the 22nd, but their
  6. Hi, I was just wondering if I could get a bit of support with my issue. I sold a phone (Pixel 2) on eBay for £140 + £5 postage. I bought the label through Packlink, and chose Hermes with FULL insurance coverage. when my buyer received the package, he claimed that it had been tampered with, and the phone was no longer in the packaging. I am inclined to believe him, as he has sent me evidence, along with a CCTV video of the delivery driver posting it through his letterbox - which it wouldn't have fit through as I sold the phone boxed with accessories.
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