where to start!
I sold a brand new Nintendo switch and sent it with Packlink!
never used a courier before and now realise this was a disaster.
item dropped off at parcel shop 17th July receipt handed to me.
By the 31st July Hermes still not receipt parcel.
Chased Hermes to be told they had not got it speak to Packlink.
i even went to the parcel shop to see if it was there.
Packlink said it had to be investigated by Hermes.
Finally after a week Hermes got back to packlink and told them the receipt does not match the parcel and the receipt was for an item going to jd sports. Firstly I have never brought or sent anything to them.
Parcel shop must of issued incorrect receipt!
I paid insurance with packink so went down this avenue.
Finally after over a month of chasing they said my insurance was void as Hermes told them the receipt was incorrect.
i have attached a file of many emails!
went back to Hermes tried the bot!
Useless finally find some emails and also logged a complaint on resolver.
I have now been told by hermes it is nothing to do with them and go back to packlink.
hermes do not actually read the emails and kept on saying they had not got parcel as all the customer service do it put in the tracking ref and don’t acknowledge anything else.
finally executive response nothing to do with them.
I have responded again saying that’s all well and good but they have responsibility for issuing incorrect receipt.
so at least they have to investigate what went wrong and either pay up or admit this to packink on some hope I can get them to pay out.
but the purposefully skirt around questions.
Even if they do this and confirm their fault I will probably go round in circles with packlink.
if you read the attached file I am sure you will be appalled by it.
thankyou for your time.