Jump to content


Registered Users

Change your profile picture
  • Posts

  • Joined

  • Last visited


0 Neutral

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. I can’t find a postal address for quote me happy. I can find a registered company address which I suspect isn’t where I need to write to. I’m even struggling to find an email address - but there is a online form on their page to raise a complaint- would it be best emailing on this? Laid wide awake at 4am with what to do going around in my head says this on the form We're an online only insurer and we only use call centres when dealing with claims. This helps us keep our costs - and your premiums - low. However, please rest assured this doesn't mean that we will not handle your complaint any less urgently and we will be in touch with you as soon as we can. Please fill in the below form and we will be in touch with you as soon as possible to resolve your issue.
  2. I didn’t sleep much last night and it’s making me feel pretty sick. there is a line that says if I ignore the letter they have issues to issue and serve proceedings without further notice. It also says if I do not consider the amount correct I should respond on 14 days but if I don’t pay within 14 days they’ll issue legal proceedings would it be acceptable to reply and say due to the time elapsed I would need further time to address this matter. Ask if they could confirm the account the BACS was transferred too. Also saying that when selling the car we were told by the dealer it was registered as a cat 3 write off and it reduce the cars value by half. Can I ask them to confirm why the car was registered as a write off when they state it was repaired sorry if this doesn’t make sense, a letter from a solicitor has scared me
  3. Not sure if this worked. I don’t have access to a computer to scan so tried my best with phone it mentions Bacs payment ( the payment I received was via cheque on 5/3/18) J&P letter.pdf
  4. Thank you very much for taking the time to reply. I’ll draft a letter to send in response. I’ll certainly ok with sending most the money back as it’s not mine -I would think if we agreed to send back the payment minus the money lost on trade in would be a good outcome
  5. Thank you for your reply. No I haven’t spent the money on anything else I do have it to pay to them if necessary. The car was repaired but marked as written off by the insurance company, so can’t understand why they marked it with dvla as cat 3 write off yet fixed. The other driver was contesting liability even though the bus witnesses gave statements confirming his liability. So assumed the payment/insurance repairs were contested
  6. Hi I am not really sure where to post this , hopefully it’s appropriate here At the end of 2017 my partner was involved in a rtc when a car pulled round a bus and hit my car that my partner was driving. on the advice of family I instructed a car accident management company to deal with the repairs/make necessary arrangements. The car was fixed and the accident management company paid us a couple of thousand pounds to pay the garage . The bill never came from the garage and we were told that it had been settled by the insurance company. when I sold the car a few months ago I struggled to sell to the garage as it was registered by my insurance as a write off. I was offered significantly less for it because of this. today I received a letter from a solicitors instructed by my insurance company to recover the money they paid for the repairs back in 2017. I guess logically/morally my car was fixed and the money from the accident company is extra- although the car was marked by my insurance as written off yet fixed! do I need to pay them the sum they are asking or due to the time elapsed etc do I not. The letter has made me so worried as threats of court action /costs Thank you
  • Create New...