Name of the Claimant? JC International Acquisition LLC
Date of issue – 02 September 2020
What is the claim for –
1. The claimants claim is for the balance due under an agreement with Talk Talk Limited dated 29/12/2014 which was assigned to the claimant on 27/03/2020 and notice of which was allegedly given to the defendant on the 07/09/2020 and which is now all due and payable.
The defendant made no agreement to pay monthly instalments under account number xxxxxx
Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No
What is the value of the claim? £528.00
Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Landline ,Broadband & Mobile Phone
When did you enter into the original agreement before or after 2007? After
Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Debt Purchaser
Were you aware the account had been assigned – did you receive a Notice of Assignment? No
Did you receive a Default Notice from the original creditor? No
Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year? No
Why did you cease payments?
I ceased payments because of the loss of signal that I have been experiencing throughout the time spent with the company in relation to my mobile phone.
They were still investigating the line when I received my online monthly bill and I noticed they had overcharged me £180 for data usage.
I called TalkTalk and they explained that my data was over the limit but could not substantiate it as I was using an old Nokia (Brick).
My broadband Package was £10.10/month for 18 months’ contract and TalkTalk was unable to clarify some unexplained itemised charges on my online account. As a result, I raised my billing complains with them in numerous occasions but to no avail.
Meanwhile, I have been inundated with annoying phone calls on a daily basis from allegedly TalkTalk technical support staff.
They were asking things like I have faults in the router which needs fixing and or that I should follow their instructions to get things back to normal or risk losing my internet altogether. I have reported the calls to TalkTalk but their staff were in denial that this has anything to do with them. Furthermore, I was advised to write to them in order to allow me to move to another provider without penalty because I believe they failed to protect my personal details.
In the middle of this confusion, I had to switch to Plusnet and immediately contacted TalkTalk to try and resolve the bill issue but they demanded that I pay them the alleged outstanding payment of £245.95 but the caller said that there may be some serious issues with my bill and to wait until the final bill is received before it can be resolved!
I haven’t heard anything from them since 02/02/2016 and I thought that was the end of it till now when I received a correspondence from bw legal who issued this claim.
What was the date of your last payment? Around March 2016.
Was there a dispute with the original creditor that remains unresolved? Yes
Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan ? No
Please note that I have received a letter of claim from bw Legal and that I have 30 days to respond to the claim starting from the 2nd of September 2020
Therefore, I need to provide my defence and or use the reply form in time and not sure how to proceed.
Any help will be appreciated.
Many thanks in advance