Thank you for taking the trouble to do this for us Slick, it is much appreciated. I have forwarded to my husband to send today. Thanks again.

Hi Slick, That would be really useful, thank you, I think he needs to put it in writing.

Hi Slick, Sorry I missed Q5. My husband has been to see the manager at DL today. He is going to pay for September only. She wanted him to pay August as well, but then agreed to compromise, after he pointed out he has been a member for 15 years. She said they have 12,000 members at the branch and they all cancelled their DD’s when lockdown happened. He will keep the membership for a couple of months then cancel following the correct process. Still think it’s a shoddy way to treat loyal customers. Thank you for your help.

Hi Slick132, Thank you for your help. Unfortunately he cancelled the DD first, July 30, and the gym reopened July 31. He started sending emails at the same time, his emails definitely did not send I’m afraid. We realise this has so far been dealt with in the wrong way. The gym seem unwilling to compromise. Any advice would be appreciated.

My husband is a member of David Lloyd, and his membership was frozen during lockdown. He wasn’t comfortable resuming his membership so cancelled his direct debit and sent them a series of emails but no one got back to him. He has since discovered his iPad didn’t send them, and he has been getting emails demanding payment and now a letter from Arc Debt Collection Agency, who are charging additional fees, £310. He has been speaking to the advisor at David Lloyd and sending emails from his old iPad (his new one won’t send them), but she says nothing can be done and it has to be paid. Any advice?