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  1. Hi Slick, Thanks for the advice you have been so useful, I will give a donation to the site once I am paid - it's great! The problem with writing to them and requesting written information is that I have moved house during my membership (very close, so was unable to cancel gym for that reason) and I don't really want them to know my address. Is the purpose of writing a letter to stop them harassing for payment? As their is no way they could legally collect this money from me and I wish to keep my address hidden, I wonder if one more email stating what you have outlined above to head office, customer services and the local gym could be the way to go? Or maybe I should just ignore them outright giving my address circumstances.
  2. Hi Slick, I originally sent the cancellation form by email on the 23rd of August. After them basically saying "it's not possible to cancel" and numerous email between me and the local gym I cancelled the direct debit ang gave them notice of this on the 31st of August.
  3. Hey Slick, Thanks for the advice, I didnt make it clear but I have ready gave them the notice (through email though), and paid up till the contract minimum term end date. But they have still refused to cancel the membership. I will just ignore any request for payments from then moving forward. (I think I even paid once month after the end term). Btw, I initially gave them notice a while ago but they are the ones denying the cancellation and continuing to harass me to re instated my direct debit. What I left out was that I informed them I would like to cancel my membership and after they refused multiple times I cancelled my direct debit. I will just ignore them from now on. Like you said, it isnt proper credit and they cannot force me to pay. By the way, it was someone calling from my local gym who said that the debt will go through to bailiffs. Thanks for your help
  4. Hi everyone, I've been told some of you maybe able to help me in my current situation. Once a month I pay a small fortune to Bannatyne gym which I no longer use or want to use as I have cheaper methods of getting fit. I wish to cancel this contract and according to the contract, I signed the minimum term would end on the 10th of August this year. The problem is, that Bannatyne has frozen my membership without my permission and has pushed forward the end date to December. According to my understanding of the terms and conditions of the contract https://www.bannatyne.co.uk/uploaded/membership t&c's (12 months) - 15 july 2020 refresh (1).pdf, they have outline no right to extend the end date of the contract. It seems they only have a right to cancel the contract early. My thinking is that although I have only made 8 payments due to the freeze (without authorization from me), the contract terms define the minimum term by date rather than by payments. I may be completely wrong, and if that is the case I would like to apologize for wasting everyone's time in advance. But I have been trying (to no end) to cancel my membership for a while now and it is causing me a lot of stress. They even threaten using bailiffs against me if I do not pay the fee up until December. It took me a very long time to speak to a human which is not based at my local gym I finally have and they have advised me that there is nothing they can do. I have asked to speak to someone with the authority to cancel my membership and I'm expecting a callback. This seems the most likely to work although there is still a chance that they do not cancel my membership despite the fact that I have laid out why they cannot extend my contract without my permission. Thanks Everyone
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