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About lupin3d

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  1. Thank you BankFodder, I just sent 2 email to Hertz and BVRLA privacy departments. I am going to send an email to AA asking if the mechanic that reviewed the van can write me a statement where he declares, from his professional point of view, that it was impossible for me to burn down the clutch after only 6 miles.
  2. Guys you have no idea how helpful you all have been. Thank you. I have another question about the Subject Access Request. I have found this template on your site and I was wondering if I can use it replying to the chain of emails (hertzuk247@hertz.com) I sent to hertz about this issue or I have to send them a new one to their privacy specific one (euprivacy@hertz.com) I found on their site https://www.hertz.co.uk/rentacar/privacypolicy/index.jsp?targetPage=privacyPolicyView.jsp Also, do I have to specify the info I’d like to get from them (e.g. Rental Information)
  3. Thankfully I took a picture of the van's dashboard and the mileage was 24,130 miles. On a side note, can I request a SAR via email?
  4. I never sent one before and I was reading the SAR related page of this site to understand what it is. I read that I can send it via email and I am going to send one today. After I received the debt collector, letter sent via post, I submitted a complaint through their website and their replied (9th September) stating the following: I then replied telling them that despite their decision (listing few more points), I still did not believe I am liable for the damage and subsequent charges from Hertz and they replied (14th Sept): And now I
  5. From their website (https://www.bvrla.co.uk/) : About the BVRLA Established in 1967, the BVRLA is the UK trade body for companies engaged in vehicle rental, leasing and fleet management. Basically they are supposed to help customers to deal with complaints against these rental companies. I am going to have a look into this. Thanks!
  6. Hi, I live in London and I rented a van (Hertz) last February. After driving for 6 miles (35 minutes in total) the clutch burned out and I had to call AA (through Hertz) to rescue the van. I then got a letter from Hertz asking to pay £850 to cover the damage. I sent them various emails asking for more info and pushing back those charges but I recently received a letter from their debt collection department. I asked support from BVRLA but they said that it was my fault (mentioning negligence and I should have contacted Hertz as soon as I started driving the van
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