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  1. I think Lidl cust. service contacted them on behalf of their CEO (which is how they worded it), and Lidl over all has good leverage on Athena. Frankly I didn't expect the refund to the credit card this quickly neither. Thanks again.
  2. Hi, Athena refunded back to my credit card within two working days after Lidl contacted them requesting cancellation. As I said there was no need to escalate to a chargeback without giving them time. Thanks to everyone that suggested the contact CEO method. It worked for me as well.
  3. OK, I have not claimed anyone told us to pay in this forum. As grown up adults we made this decision. I am sharing our experience in case it benefits anyone. Our approach to this is if Lidl didn't help at the end we would take our shopping elsewhere and the so called reduced charge of £45 paid would be the end of the story, even if is unfair. As I mentioned Lidl cust. service already emailed us to confirm that they have contacted Athena to cancel the charge, I'll first follow up with Lidl. If not resolved will resort to chargeback.
  4. Hi All, My partner received a response from Lidl after another 3 days in which they explain the reason for their car parking system etc. but to summarize they conclude to cancel the parking charge with the below paragraph; "In light of your comments, on this occasion only, I have requested that the parking charge is cancelled. Athena will confirm the cancellation in writing in due course." As the £45 was going up to £90 the day before the email above actually reached us, we actually sent the payment of £45 to Athena to remove the risk of that, but with the above conclusion we will follow up to get a refund. Meanwhile we did our first big shopping with the car from Aldi in the local area instead of Lidl for the first time in 2+ years. As Aldi shares the car park with Matalan store in our area their car park period is 3hrs free of charge, which removes the stress of timing your shopping. I think the supermarkets are shooting themselves in the foot with these types of measures when they use 90mins or such short periods as a time limit. I'll post an update how the refund chase goes and how long it takes. Thanks.
  5. I sent an email to the CEO as suggested today, will keep you updated. I went through Athena's letter as per the POFA points above, timeline and requirements seem to be met. If I was to appeal to Athena I would have highlighted that the car park lights were not working on the day of our visit when we came out of Lidl and it was pitch dark so it took us longer to find the car and pack, the exit camera picture is a proof of the state of the car park in which their night vision cam just picked the plate. Convenient that the camera was working even though none of the lights were. I am not doing so at this point however and following the common approach mentioned and emailed the CEO and the customer service at the same time.
  6. @brassneckedI read the POFA dated 2012 I don't understand how an appeal with Athena changes anything either way in regards to outing the driver etc.; https://www.legislation.gov.uk/ukpga/2012/9/schedule/4/enacted#schedule-4-paragraph-12 states; " Right to claim unpaid parking charges from keeper of vehicle 4(1)The creditor has the right to recover any unpaid parking charges from the keeper of the vehicle." Meanwhile, after a few days below is Lidl cust. service's reply; Re: Parking Charge Notice Thanks for getting in touch. I was sorry to learn that you received a parking charge. I appreciate this may have been frustrating for you. Unfortunately, we are unable to make an appeal on your behalf. This is because all appeals need to be placed in writing directly to Athena ANPR by the appellant. Doing so allows you to retain your right to formally appeal any decisions made by Athena ANPR. Details of the appeals procedure can be found on the reverse of the Parking Charge Notice or on the Athena ANPR website: www.athena-parking.com. You can process an appeal via the following methods; - online (https://www.athena-parking.com/appeals/start.asp), - via email ([email protected]) or by post at the below address: Athena ANPR Ltd PO Box 4758 Ascot SL5 5DJ When raising your appeal please include the following information: Parking Charge Notice Number Vehicle Registration Number To further support your appeal please attach / enclose any of the applicable following documents: Lidl store receipt or proof of shopping with us Disabled badge holder evidence Further documentation which may support your case Athena will then conduct your appeal and communicate the outcome to you directly in writing. We hope that your appeal is brought to a speedy conclusion. Thank you for contacting us
  7. Hi, thanks for your prompt replies. @honeybee13 Please find the info at the bottom of this message. @dx100uk @FTMDave We were thinking of ignoring but the company in question has offered a £45 fine instead of £90 if paid in the first 14 days from issue date 11/09 , actually 9 days left from today when we received the mail. We know fundamentally the whole thing is wrong, however don't want to end up paying £90 if it progresses to letter of claim, what do you think? Our worst case is we want to end it with the £45 and say goodbye to Lidl shopping if they end up not helping. My partner posted to their Facebook page with a similar remark. We will call the Lidl customer service tomorrow, on facebook 2nd reply Lidl refused to help again and said contact Athena and start appeals with them which we are not doing as per your advice. Thanks. Kind regards. 1 Date of the infringement 09.09.2020 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 11.09.2020 [scan up BOTHSIDES as ONE PDF- follow the upload guide] 3 Date received 14.09.2020 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] N 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] N Have you had a response? [Y/N?] post it up N 7 Who is the parking company? Athena ANPR Ltd 8. Where exactly [carpark name and town] Lidl Feltham TW14 9BG For either option, does it say which appeals body they operate under. IIAS
  8. Hi, me and my partner who are frequent shoppers at Lidl Feltham shopped on 09.09 after 14 days of Covid quarantine at our home due to travel back restrictions. However this meant our shopping was bigger than usual at £85 total between us , we also spent time to figure out how to use the new Lidl plus app during this shopping so we ended up taking longer to checkout ,pack our car and leave. While leaving, the car park lights were all off and it was very dark which also made the loading of the car longer. Today we are in shock to receive a £90 parking charge letter by post for overstaying 10 minutes 8 seconds. We feel like being punished for shopping more at a store we do most of our grocery shopping and also obeying government rules which caused out shopping to be more items than usual. Can you please advice ? entry time was 19:20:06 and leave was at 21:00:14. Our receipt at lidl is timed 20:44 however getting back to our car and loading the items in the dark along with the shopping meant we spent over the 90 mins. I have attached the letter we received . I have already reached out to Lidl over the facebook page, but their initial response has been to contact the 3rd part Athena and log an appeal. I'd like to also note that the car park had only a handful of cars, also we only shopped at Lidl nothing else. In a way it feels like we were punished for shopping more and using their app. Please advise the best course of action. Thanks, Regards. lidl parking.pdf4.42 MB · 3 downloads
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