Finally the Charge has been taken off after having to chase them again, because it was still showing on their payment site till yesterday. Thanks for all the advise and help. I have made a donation too and hope this helps in helping other people.

That's great, I have already sent the email with requested details , in few days I'll try and put details in Athena website just like Ennis did and confirm if it's been taken off their system. Thank you all for your help. Really pleased. I'll be definitely donating on the website for the advice received.

Hi, after sending email to the CEO, I received this response from them today. But my concern is that they are not confirming that they are going to cancel the charge , but they are goin to appeal on my behalf. Do you think it's wise to provide my details. Email is attached to this

I have written to the Lidl CEO on the email provided. Thanks everyone for your advice. Hoping for a positive outcome.

I think my e-mail was sent to the area manager and customer service, I was looking for the CEO email but I think I found the area manager. I think later Ennis found the CEO's email.

Hello Caggers, I appreciate all the help so far. So I have an update on my parking charge notice. I have received an overdue reminder saying I haven't paid or appealed for my PCN. And now under Schedule 4 of the Protection of Freedom Act 2012 I'm liable for full parking charge which I must pay within 14 days or they will transfer case to debt collectors. Can someone please advise me what should be my next step. Thanks

It did take few days for their reply. Hopefully u will be in luck soon, Ennis. Good luck to u. I haven't received any reply to my mail where I refused to pay. I guess they r dealing with too many people complaining about PCN received.

I had written to the London area lidl manager Mike Devine. Do u think I should send it to Lidl CEO now that CEO' s email is being shared. I was trying to find his email. Thanks for sharing it. I had also written [email protected] The response was from Customer services. I had to wait for 4 -5 days for their response.

Hello Caggers, Just updating I have recently received an email from Lidl Customer services that they can't do anything about it , and I have to appeal to Athena. I have already emailed them back saying I'm appalled by their response and I'm not going to appeal or pay the fine.

Thanks for all your help, much appreciated. I have written to Lidl head office and will update when I get reply.

.. Athena NTK.pdf

Thanks for your advise, but don't u think if i just sit by ,they are going to be sending me more threatening letters. I would rather sort it out before it goes to that stage. I do appreciate your help. Thanks

Hi I have recently received a Parking Charge Notice from Athena ANPR Ltd for overstaying at their car parks by 10 mins and 4 seconds. I was shopping there all the time ( I have receipts) and was the only shop I visited while there. I spent over £85 while there and even opened the Lidl plus account. I believe it took me about 15 mins to set up the Lidl plus account while there and I was being helped by the kind security person there. He was helping me and explaining the benefits of it and i guess that was another reason for the delay. Can someone please advise me how to overturn this. For PCN's received through the post [ANPR camera capture] (must be received within 14 days from the Incident) please answer the following questions. 1 Date of the infringement 04/09/20 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 08/09/20 [scan up BOTHSIDES as ONE PDF- follow the upload guide] 3 Date received 10/09/20 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] No 5 Is there any photographic evidence of Yes (time of entry and exit) 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up Not Applicable 7 Who is the parking company? Athena ANPR Ltd 8. Where exactly [carpark name and town] Lidl Hayes Botwell lane, Botwell lane , Hayes For either option, does it say which appeals body they operate under. Give answer here