hi i need some help regarding Packlink on Ebay (Damage claim - ....) i send pics with photo what the buyer send it to me before i done refund i didnt know i need to do pics before i send the parcel, or ask the buyer to dont open the parcel. because Packlink must opened to check if is any damage . I have the prof whay my client ask for refund( delivery damage) on Ebay I was ask Ebay and by policy is my responsibility to accept return because of DAMAGE DELIVERY, after i will sort out with Packlink. mind i lost 100£ for my good +lost my good +15£ delivery including insurance + 10£ return postage. I was contact packlink , do claim, and after 90 days they tell me ,declined my claim i do again claim they said is to late. Ebay said they dont understand whay you dont do refund ,its packlink responsibility This is the message from buyer 11 Jul Refund received Purchase price£90.00 Original postage£10.00 Total refund£100.00 11 Jul Return started Reason Arrived damaged Details HI, I would like to return the light please as it has arrived slightly damaged. On arrival the packaging was torn exposing the corner of the light and unfortunately the corner is chipped, see photos. In addition, the number of scratches on the light is more than i am happy to fit on the vehicle, see photos. I would be most grateful grateful if you would please process a return. Thanks and regards Mark pix.pdf