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About Buzz264

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  1. Thank you again for the great advice. I did read the word 'can' and know logically they can do whatever and doesn't mean to say its above board. I can put in a counter claim for the upset!!
  2. This letter arrived in the post today, please advise how to proceed. I know the forums say they won't action but am very worried about this
  3. today I have received a letter from ARC saying thank you for £30 payment on 12/10. I haven’t paid this and have not communicated with them. Do they use this as a way to get you to call them? I have checked my bank account to make sure nothing has been taken and it hasn’t. Am going to ignore the letter but wondered if this was an engagement tactic?!
  4. The phone calls have started! Was called today by ARC, when she said who was calling I said no thank you and hung up. Using mobile numbers rather than a landline. Following your advice!
  5. Yes I have but will revisit some of the posts. thank you for your help, I’m a worrier by nature!
  6. Ignoring is a scary thought! is it worth sending a letter with the evidence Bannantyne cancelled the membership not me, or I suppose they won’t care. I’m afraid this will go on my credit report
  7. today I have received a letter from ARC Europe regarding the outstanding amount, saying they will pass to a solicitor. I have received a couple of message before this offering me to pay half and rejoin, or to rejoin as a new member and pay with Klarna. I have not responded to anything and have received the message from ARC today. Please advise next steps
  8. This is the sequence of emails. I have just received this email regarding non payment of my direct debit. On 14/7/20 I logged on to the portal for a news update of my local club, Norwich, to a message saying I had no active membership. I have a screen shot of this I can provide. As my membership had been cancelled by Bannantyne I duly cancelled my direct debit. I am annoyed I have received this email as it is not of my making. I rang Norwich to be told it it because I had an account previously. When the club was open I regularly used the portal with the same lo
  9. It is actually the head office I have been dealing with, I have already sent what you suggest and this is the response. Private & Confidential Dear Thank you for your correspondence. We do apologise for the system error. However we can only reiterate previous correspondence and advise you did agree to a new 12 month membership on the 30/07/2019. This was then extended to reflect the 4 month freeze and therefore the earliest we are able to cancel your membership is the end of November 2020. If for any reason you need
  10. Thanks for the replies. No I dont want to carry on using this gym, but want to write to them with a final letter to close the issue, if you can help that would be great. Thanks
  11. I joined Bannantyne 30/07/2019 for a 12 month commitment contract. I was advised that any remaining term on my membership would be added on when the gym reopened after the lockdown. When I received the notification the gym was reopening I went into the member portal and logged in using my details, a message was displayed saying I had no active membership, I took a screen shot as I had a feeling there would be problems! I did not cancel my membership. I logged on a couple of days later and still had the same message, I cancelled my direct debit. I recei
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