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MichaelKnight

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About MichaelKnight

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  1. I’m sorry for my ignorance but what does “ reserve pro rata refund “ mean ? Do you mean pursue a full refund but accept a partial refund if offered ?
  2. My Father weighs 8.4st and is around 5.4ft tall now; he’s 96 years old. What do you mean by, asking them to replace the mattress s42 refund the new value ? However, you believe I direct my complaint to the Retailer ? I know my contract is with the Retailer rather than the manufacturer but as it’s a manufacturing defect, i was unsure which route to pursue. In regard to partial refunds and taking into account, 2 years usage; is this a legal precedent or just an accepted resolve ?
  3. During August 2018, I convinced my elderly Father to buy a reputable brand mattress, rather than the usual cheapest own brand mattress available; thus, opting for the Silentnight, No Turn, 600 Pocket Sprung, Single Mattress; mainly as it was covered by a Manufacturers 5 years Guarantee. The mattress was bought using my Credit Card. However, although the mattress is still under the Manufacturers Guarantee; I’m a little unsure which is the best route to pursue. The mattress is only 2 years old and although its been rotated regularly, it has developed a signifi
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