Sirius1
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Retail Loss Prevention
Sirius1 replied to Sirius1's topic in Retail loss Prevention/Other shoplifting allegations.
ok great Thanks -
Retail Loss Prevention
Sirius1 replied to Sirius1's topic in Retail loss Prevention/Other shoplifting allegations.
Hi, further to my recent communication I have now received a letter frm 'Scott & Mears' debt recovery specialist now acting on behalf of RLP. Thier letter reads: 'We are instructed to recover the outstanding liability against you, which we understand is not disputed. Contact us within 7 days of this letter, failing which you are at risk of our client issuing court proceeedings against you...' The letter ends with: 'However, we hope you can address payment of this account but should we not hear from you our collections process will escalate.' I would very much appreciate if you could please advise where I stand at this stage on this issue. Kind regards -
Retail Loss Prevention
Sirius1 replied to Sirius1's topic in Retail loss Prevention/Other shoplifting allegations.
I am extremely grateful for your advice, henceforth I will ignore them for now. Kind regards -
Retail Loss Prevention
Sirius1 replied to Sirius1's topic in Retail loss Prevention/Other shoplifting allegations.
Thank you -
Retail Loss Prevention
Sirius1 replied to Sirius1's topic in Retail loss Prevention/Other shoplifting allegations.
Hi, just a quick update on my issue. I received a letter a couple of few weeks ago ago from RLP advising me that the retailer has agreed to reduce the sum to £1100 from £1800 so as to bring the matter to a swift conclusion. As stated I provided them with statements showing that their actual loss was around £500, nevertheless RLP ignored that and is now requesting £1100. I ignored them, however I have now received another letter informing me that if payment is not made within 7 days then the full amount will be due (which is exaggerated) and they will advise the retailer to take me to court as they have a lot of evidence against me. As an FYI, in the beginning I did provide them with credit card statements which showed the £500 in extra refunds I received, however they showed me refunds totalling to £1800 which I have disputed as this is incorrect. (they seem to be trying their luck with me). I just want to know how serious their threat of court is. Thank you very much for your kind support. Regards -
Retail Loss Prevention
Sirius1 replied to Sirius1's topic in Retail loss Prevention/Other shoplifting allegations.
Thank you very much for the support, will get back in touch if need be. -
Retail Loss Prevention
Sirius1 replied to Sirius1's topic in Retail loss Prevention/Other shoplifting allegations.
Cool, thanks. Will just ignore them.. Oh and no, not an emplyee of the shop -
Retail Loss Prevention
Sirius1 replied to Sirius1's topic in Retail loss Prevention/Other shoplifting allegations.
Hi, thanks for your response. This only took place early last year and i did the refunds around 5 times, has never happened since and will never again. The fact that I engaged with them to clarify the amount and sending over bank statemens, does that still mean that I can just ignore them? Just want to be sure as to what their options are and what they can throw at me. Thanks -
Hi, last year I obtained a few refunds from a retailer on a couple of sale items at full price, thus getting more back than what I paid. Stupid I know, but was an oversight!!! A few months later I received a letter from RLP informing of this what they call 'fraudulent refunds', threatened with the usual rhetoric and told me that I owe £1800. That was way too much as I only obtained £500 extra on the refunds. I wrote back and explained that I made an error and the exact amount was £500 and I was willing to make that payment to them, they requested I send in bank statements showing the other genuine purchases in order to validate what I was saying. They have now come back and said that the retailer deems my offer too low and they will accept £1100. The actual loss (if thats what it was) to them was £500 and no more which I offered to pay, I haven't responded to their last letter, I would appreciate some advice on this matter. Many thanks
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