I have read through few of the similar posts here but my scenario seems a bit different.
I signed for a 12 month contract which is supposed to expire by July 2020.
I was initially told by the staff that I cancel anytime during this one year
also but I dont have any proof for that as the staff who told me is not around now.
During March the club suddenly closed because of COVID.
I was not informed about the closure.
I sent them an email asking the details and they said that the club membership is suspended until further notice and If I wish I can cancel the contract as well.
I opted for cancellation and told them that they can charge me during April as well and cancel my membership. I have emails to prove this.
They did not charge me in April and I did not get any further emails.
In June, I again sent them another email asking whether my membership has been cancelled.
The reply was the same :
Memberships are on hold and will continue after the clubs are open again.
I sent them past emails and asked them to cancel.
The reply was that they cannot process and asked me to contact them when the club opens.
Now, I was charged during August through my direct Debit.
Actually my contract is supposed to end by July and they did not send any new contract.
I checked their website and it says the club is temporarily closed.
I sent an email again to enquire whether the club is open and whether they can process my cancellation request.
I dont get any reply for 5 days.
I contacted their facebook page and after a couple of days I get a new email from the local club saying that "They are open since last friday and my contract will end in Sept 15th 2020". I asked them to cancel as I have already given notice and the reply is that
"They cannot process any cancellation requests now and can only freeze them"
So, My concern here is
what are my options?
I know that DCAs are not BAILIFFs but I live with my family and do not want some scene created at my apartment infront of others.
What are the best possible ways to get the contract cancelled without any problems.
I have all the emails with me so I can attach them or the agreement copy as well.
Any help would be much appreciated.