HermesAudio
Registered UsersChange your profile picture
-
Posts
8 -
Joined
-
Last visited
Reputation
0 NeutralRecent Profile Visitors
The recent visitors block is disabled and is not being shown to other users.
-
Thank you for your support. I had replied to Hermes as you advised. I will update as soon as I hear the response from them. I had read around the forums and there are a lot of people in the same situation. As i understand the small claims court fee's are around £80 and I understand the risk factors if I lose, but I will still pursue this issue till the end
-
Hi, Hermes did contact me and asked me for receipts and value of the item. And now just sent me an email: "We're happy to let you know that we have today accepted your claim for £26.89.". The item value is: £500 And it has been lost in their handling. (First courier couldn't deliver -> called them and they told me they contacted the courier to re-deliver -> Next day email: Sorry your parcel has been lost.) Haven't given me any other information at all. How shall I proceed in this case? I am obviously not happy with their service and £26.89 claim Thanks again Additional information: 1) It has been posted through a local dropoff point. Used a Hermes tablet to fill out the information on and buy a label. 2) After label has been printed at the shop I applied it to the parcel and took pictures of it at the till with all information on the package and label visible before handing it over.
-
Hi, I recently had an ebay refund case through which I had to return an item for a full refund, i've sent the item by using Hermes. Postage: It's a signed tracked item, but haven't insured it. Label paid and printed at a local Londis shop which has a Hermes drop off point/machine. Item Value: £500 Item: Audio Equipment Postage cost: £6.90 Type: Ebay refund (I paid for the label) Proof: Pictures of the package with the label attached at the drop off point and receipts The story is short. I had posted an item. Checked the tracking, it says that there has been a problem delivering an item (haven't specified the exact reason). I had called their customer support, asked what was the problem with delivery. They had told me there should've not been a problem with the delivery in the first place as the representative which I talked to had checked the address and it was all fine. Thus they will try to contact the courier and redeliver. This morning I get an email from hermes that they had "lost" my parcel and I should fill out their form, which I did. But by reading this forum, I see that I will not get anywhere without pushing Hermes. I hope they will comeback with good news to me, but I highly doubt it. I know this might be a typical case with Hermes, and they most likely try to get out of it. But the package has been lost in their handling, how should I proceed? Again, I took pictures of the item at their drop off point with the label attached as a precaution. Summary: Posted the item(no insurance) -> Problem with delivery (no specified reason) -> Called the representative and they contacted the courier for a redelivery -> Next day email with "we had not been able to locate the parcel" -> ???
Latest
Our Picks
Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS
The Consumer Action Group
×
- Create New...
IPS spam blocked by CleanTalk.