I recently had an ebay refund case through which I had to return an item for a full refund, i've sent the item by using Hermes.
Postage: It's a signed tracked item, but haven't insured it. Label paid and printed at a local Londis shop which has a Hermes drop off point/machine.
Item Value: £500
Item: Audio Equipment
Postage cost: £6.90
Type: Ebay refund (I paid for the label)
Proof: Pictures of the package with the label attached at the drop off point and receipts
The story is short. I had posted an item. Checked the tracking, it says that there has been a problem delivering an item (haven't specified the exact reason).
I had called their customer support, asked what was the problem with delivery. They had told me there should've not been a problem with the delivery in the first place as the representative which I talked to had checked the address and it was all fine. Thus they will try to contact the courier and redeliver.
This morning I get an email from hermes that they had "lost" my parcel and I should fill out their form, which I did.
But by reading this forum, I see that I will not get anywhere without pushing Hermes. I hope they will comeback with good news to me, but I highly doubt it.
I know this might be a typical case with Hermes, and they most likely try to get out of it. But the package has been lost in their handling, how should I proceed? Again, I took pictures of the item at their drop off point with the label attached as a precaution.
Posted the item(no insurance) -> Problem with delivery (no specified reason) -> Called the representative and they contacted the courier for a redelivery -> Next day email with "we had not been able to locate the parcel" -> ???