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About HermesAudio

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  1. Good Morning, I just got a response back from Hermes after I declined their generous refund. Please see the screenshot below: Thoughts on the next steps?
  2. Thank you for your support. I had replied to Hermes as you advised. I will update as soon as I hear the response from them. I had read around the forums and there are a lot of people in the same situation. As i understand the small claims court fee's are around £80 and I understand the risk factors if I lose, but I will still pursue this issue till the end
  3. Hi, Hermes did contact me and asked me for receipts and value of the item. And now just sent me an email: "We're happy to let you know that we have today accepted your claim for £26.89.". The item value is: £500 And it has been lost in their handling. (First courier couldn't deliver -> called them and they told me they contacted the courier to re-deliver -> Next day email: Sorry your parcel has been lost.) Haven't given me any other information at all. How shall I proceed in this case? I am obviously not happy with their service and £26.89 claim Thanks again
  4. Hi, I recently had an ebay refund case through which I had to return an item for a full refund, i've sent the item by using Hermes. Postage: It's a signed tracked item, but haven't insured it. Label paid and printed at a local Londis shop which has a Hermes drop off point/machine. Item Value: £500 Item: Audio Equipment Postage cost: £6.90 Type: Ebay refund (I paid for the label) Proof: Pictures of the package with the label attached at the drop off point and receipts The story is short. I had posted an item. Checked the tracking, it
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