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About Olivetree2020

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  1. Hey thanks again. I have only just received the SAR. The FOS said that I must show mitigating circumstances why my parents did not contact them or the bank earlier - I have done this. I am now awaiting a response from them. The SAR information will take a very long time to go through. Are there any suggestions what to look for specifically please? Thanks OT
  2. Thank you BankFodder and Slick132, I will get my parents to ask Barclays for a SAR and I have a full summary of the FOS, which I think is simply due to the 6 year rule - I will add the summary here: Time limits Our service was set up to sort out complaints between financial businesses and their customers. My ability to consider complaints is determined by the rules that govern this service. Those rules are set out in the Financial Conduct Authority (FCA) handbook, and determine among other things, who may bring a complaint to us. The rules set o
  3. Does anyone have any experience of or advice on the following situation? My parents have banked with Barclays for decades for the last two years, I have been trying to track down 30k missing from their current account for a transaction ( in 2010) - This was only spotted two years ago - due to some tragedies within our family which still impact today. Over the last two years, I have sent many emails, letters and some phone calls to Barclays on my parents behalf. They never responded - until recently following contact with the financial Ombudsman
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