On the 14th May 2020 I had a delivery from Amazon. My drive has electric gates fitted which open outward,
the delivery driver forced my gates open by pushing them 'inward' which resulted in the gate hinge being broken
from the gate post, the mechanism that opens the gate being damaged and inoperable and the gate itself being
broken where the opening mechanism was fixed to the gate. All this was captured and recorded on CCTV.
The gates had to be removed for safety reasons as a result.
This was immed the USA. ARC initially investigated this and requested the CCTV footage and photographs of the damage and also requested two quotes for the repairs. Due to the cost of the repairs and replacement ARC subsequently passed the claim on to the drivers insurance, QBE in the UK. QBE did not respond to my e-mails and denied that the person whose name I was given by Amazon actually worked for the company.
ARC was informed of this to which their response was they would settle my claim and invoice QBE for the claim amount. ARC then informed me that QBE will contact myself via e-mail. QBE subsequently sent an e-mail stating they were 'investigating' and will contact me again with the findings of said investigation.
The initial e-mail from QBE was on the June 16th and will not respond to any e-mail or telephone call, and now ARC will not reply to any e-mails.
Any advice on how I can now deal with this would be gratefully appreciated.