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ns64

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About ns64

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  1. Just finished chatting with Packlink and they confirmed the value is declared via Ebay, I have a transcript and screenshot (attached) of the conversation .
  2. Thanks, it's not negative at all and I would prefer it straight - I really want to give Hermes a slap! I am trying to confirm the value is declared; Packlink's email just shows the value I paid for the service, along with tracking details. I have just got off the phone with Ebay, and they have no clue. So I believe when you use Packlink outside of ebay you are asked to declare the value. I'll confirm with Packlink if the value is declared via Ebay implicitly..
  3. Thanks for the reply. I do not recall packlink providing this ‘enhanced‘ option on purchase at all. There is a standard insurance included, to quote there email. If it is was available it must have been very discrete or hidden entirely
  4. Thanks, I have requested Packlink decline the compensation. It fell on deaf ears and they sent it anyway despite declining more than once . Regarding the claim, I will be submitting the below explanation, does it look ok? Regarding the timeline of events, its quote verbose, but trying to include as much detail: 06 June 2020 listed an iMac 27inch computer (2018 version) on ebay 13 June 2020 sold on auction for £1239.56, used PackLink (which passes on value to courier service I assume). Hermes were the only service available for the size and weight . It was next day delivery, and I selected that. I don't recall any option to insure etc. Received email from packlink with label to print out. 15 June 2020 item was collected by Hermes, a receipt for collection was provided 16 June 2020 tracking on hermes site updated to indicate that the item is to be sent to depot (which depot not specified) 17 June 2020 received the message 'We are sorry your parcel has been delayed, we'll have it on the move in the next 24 hours' 20 June 2020 contacted hermes support to get an update, told they will escalate further but requested to contact retailer so they can contact on my behalf. Advised this would be better approach than going to hermes directly 21 June 2020 contacted ebay, who advised to contact packlink to step in, packlink responded with "delays, damage and any type of disruption with your parcels are always imputable to the carrier you have chosen to deliver your parcels". Told I would be eligible for £25 insurance. 22 June 2020 sent email to Packlink to request update 23 June 2020 response from Packlink, responded with "At the moment we have no update on this case. We have requested information from the carrier and we hope to be able to offer you a solution soon." 26 June 2020 contacted Packlink for further information, same response as that received on 21/06/2020. Packlink request further information on the description of the packaging, shape etc. This was provided. 30 June 2020 created a loss claim on Packlink contacted CEO of hermes to raise a formal complaint expecting reply in 7 days, indicating that item was not sent out with reasonable care and skill, asked for refund of service fee and out of pocket expenses. * create case with hermes, sent complaint to hermes * ebay opened dispute from buyer that he has not receive the item 01 July 2020 received response from hermes .."We can see that the parcel has not moved in our network since 17th June 2020." and to contact Shipper/Reseller . Responded to say unacceptable and not handled with care. 03 July 2020 told by hermes forwarded to support team and they have a delays due to recent events. 06 July 2020 ebay refunded the buyer. I am now out of pocket 07 July 2020 sent claim letter to hermes, will plan to take to claims court if not refunded out of pocket expenses. expecting response within 14 days. 08 July 2020 sent email to Hermes to ask if further updates 09 July 2020 sent email to hermes and packlink asking for update and if they will arrange for me to get refunded 10 July 2020 Packlink sent email confirming item is lost. Only £25 compensation £ 4.93 + VAT for postage service will be offered since enhanced compensation not bought. 14 July 2020 I declined the insurance claim offer from Packlink citing out of pocket expenses should be compensated. Packlink respond with we have offered the insured value.Also send email to hermes that I would like out of pocket expenses. 15 July 2020 I declined the insurance offer from Packlink again. Hermes respond with "The reseller has their own policies to follow for these scenarios. This is why you are best speaking directly with them so they can make any further arrangements they feel necessary which may include a replacement or a refund." Respond to hermes with "I have exhausted all options with the retailer and third party, the claims process will only offer £25 compensation" 16 July 2020 Packlink sent payment of £25. + 24.92 + vat despite declination. Email hermes I want out of pocket expenses. Respond with "please contact the reseller as you don't have your item and it is the best way for you to get further assistance."
  5. Just to update on this, received the anticipated reply from Packlink. Still chasing hermes every week.
  6. Thanks, I have registered on Moneyclaim. The slideshow was very helpful thanks. I will wait a few weeks longer and see what they respond with and keep you updated.
  7. appreciate the prompt reply, : The item was an iMac 27inch computer In terms of liability, hermes have asked me to refer to packlink to handle on my behalf. And have always asked me to contact Packlink/Ebay on every correspondence. At no point do I recall being asked to declare the value of the item when ordering via packlink. But I assume that It is tied to ebay item on sale? Chronological events below, worth noting the buyer did also communicate with hermes throughout but got nowhere. 06/062020 - listed an iMac 27inch computer (2018 version) on ebay 13/06/2020 - sold on auction for £1239.56, used PackLink, only service available for the size and weight was hermes. It was next day delivery, and I selected that. I don't recall any option to insure etc 13/06/2020 - received email from packlink with label to print out 15/06/2020 - item was collected by Hermes, a receipt for collection was provided 16/06/2020 - tracking on hermes site updated to indicate that the item is to be sent to depot (which depot not specified) 17/06/2020 - receive the message 'We are sorry your parcel has been delayed, we'll have it on the move in the next 24 hours' 20/06/2020 - contacted hermes support to get an update, told they will escalate further but requested to contact retailer so they can contact on my behalf 21/06/2020 - contacted ebay, who advised to contact packlink to step in, packlink responded with Delays, damage and any type of disruption with your parcels are always imputable to the carrier you have chosen to deliver your parcels. Told I would be eligible for £25 insurance. 22/06/2020 - sent email to Packlink to request update, 23/06/2020 - response from Packlink, responded with At the moment we have no update on this case. We have requested information from the carrier and we hope to be able to offer you a solution soon. 26/06/2020 - contacted Packlink for further information, same response as that received on 21/06/2020. Packlink request further information on the description of the packaging, shape etc. This was provided. 30/06/2020 - created a loss claim on Packlink 30/06/2020 - contacted CEO to raise a formal complaint expecting reply in 7 days, indicating that item was not sent out with reasonable care and skill, asked for refund of service fee and out of pocket expenses. 30/06/2020 - create case on resolver, sent complaint to hermes ebay opened dispute from buyer that he has not receive the item 01/07/2020 - received response from hermes .."We can see that the parcel has not moved in our network since then." and to contact Shipper/Reseller . Responded to say unacceptable and quoted not handled with care. 03/07/2020 - told by hermes forwarded to support team and they have a delays due to recent events. 06/07/2020 - ebay refunded the buyer 07/07/2020 - sent claim letter expecting response within 14 days.
  8. I'm another one of those victims that are out of pocket due to Hermes negligence/fraud. Wish I'd read posts on here before I used them. As a result I am out of pocket by £1240. I have been sent the usual emails from Packlink and hermes and have decided to pursue a claim. I hope to update you with the progress. Thanks to this forum I have compiled the following: I have prepared my claim ready to send out after 14 days: Appreciate your feedback on the above, I hope to keep you posted on the outcome. Thanks
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