Hi my other half received a letter about a month ago from BW legal stating he owed around £400 for talk talk account from 2013 we called talk talk. Can’t pass security as his phone number and email address don’t match the ones on file and there is no way around this we sent a subject access to BW legal they’ve wrote back to say they’ll be in touch shortly but they aren’t suspending collections activity while this is being investigated? BW legal told us on the phone the last payment was made April 2013 but legal action started Jan 2014 so it’s still enforceable until jan 2021 non of this is showing on his credit file. where do we go from here. Obvioisly we don’t want to impact his file but how can we prove it’s Not his debt as we can’t even access the account!? surely they can’t continue with collections activity without supplying this information we’ve asked for. any help or advice would be appreciated :)