Done

Thank you so much for the reply/advice. I didn't think it was straightforward. All the best Sue

Good afternoon Please can someone provide a bit of guidance. Customer ordered a TV from CurryPcWorld via Ebay, however after non-delivery successfully obtained a refund via Ebay. However, a couple of days later the TV was delivered which is now unwanted. He sent an email to the address in my Twitter account pinned tweet advising them of their mistake and instructing them they have 14 days to make contact and arrange collection. He received the usual acknowledgement email. The 14 days have since passed and they have not bothered to get in contact with him, he just wants rid. He doesn't drive and has no means to return it to a local store. Please can someone let me know what the law says regarding this and at what point can he assume the TV is his to dispose of accordingly. Many thanks Sue

I have not had any experience with Unions, however it is my understanding that the minute you sign up you are covered and therefore can ask for help on any topic. I wholeheartedly agree with you re "goodwill". This is very short sighted of the company and to treat people this way irrespective of Covid is just rotten. You might want to put a call into ACAS, they are a free service and will talk through your predicament and give you some tangible advice on your rights etc. https://www.acas.org.uk/contact

Hi there Does your company have an Annual Leave Policy/Employee Handbook? Is there mention of Annual Leave in your Contract of Employment? I only ask because, typically most employers do allow for carry over. How much leave have you taken so far? Although he can refuse your request/s he cannot refuse to let you take your minimum leave entitlement. Minimum leave as defined in the Working Time Regulations is "Most workers who work a 5-day week must receive at least 28 days' paid annual leave a year" Has Covid had anything to do with the amount of annual leave you havent' taken? New legislation was brought in earlier this year, here is the link: https://www.gov.uk/government/news/rules-on-carrying-over-annual-leave-to-be-relaxed-to-support-key-industries-during-covid-19

Yes, definitely ring them tomorrow. Sounds pretty serious and I wish you all the best. It's rotten when a company you have served for so many years gets themselves into such a mess. All the best, Sue x

hello HB The calculator is what you are entitled to as a minimum. You are right it is a calculator, however payments will still be due. Until we know for sure, the circumstances of the closure, it is a bit of a challenge to advise in the correct direction. Best, Sue

Hi there First off, you need to check your employment agreement and the company policy on Redundancy (assuming they have one). There will be be statutory redundancy payments that you will be entitled to and any enhanced payments that the your company may offer. The most important factor is notice of redundancy, if they have not followed the procedure set out in your employment contract/policy then it is a breach of contract. Here is the link to work out your statutory entitlement https://www.gov.uk/calculate-your-redundancy-pay

oh good grief, what is a Linux Box

Just by way of an update, I am now being targeted on Twitter. Today, two profiles have been set up and followed me, both were "here to call out Sue's sh*t". Both have now been blocked. I have clearly hit a raw nerve somehwhere

Thank you, this is very helpful and I will indeed send people this way!

I'm seeing a lot of complaints on Twitter about extended warranties etc. CurrysPcWorld are quoting all sorts of T&Cs to keep fobbing people off. Could you suggest a response for me please to put back out there? Many thanks Sue

Thank you for this. I was a bit wary of sending people down the court route, however reading your response I will definitely be pointing people this way for additional help. Thank you again and thank you for all that you do to help people. Sue

Good afternoon all I am active on twitter @Consumer_Sue doing my best to help all the customers who have been treated appallingly during Covid. I am not an expert on Consumer Law, but I do my research and point people in the right direction. For my sins, curryspcworld and Teamknowhow have blocked me on twitter, however its quite easy to see what they are up to and I am continuing my campaign to have this company held to account. This all started back in March when I ordered 2 laptops for my granddaughters to be able to do schoolwork during lockdown. One arrived. I spent a total of 9 hours trying to get through to customer services and when I did, they "promised" to send the other one. A month on and I heard nothing, so I found with email of the CEO - Alexander Baldock with the help of ceomail.com which is a great website. I prepared a template letter downloaded from Citizens Advice, emailed and instructed he had 5 days to respond. Two day later I received a call from Gemma Mooney from the CEO complaints team and my refund was processed within 5 days. I had since ordered from John Lewis and they delivered the next day "as promised". I have since found the email addresses of two other directors and all this information is in my tweets. The complaints on Twitter and Facebook are increasing daily and I struggle to keep up with the calls for help. I am constantly pursuing all media channels to have the voices of customers heard and actively encouraging people to report them to the https://www.coronavirus-business-complaint.service.gov.uk/. Their warranty plans are another source of stress for customers who are being fobbed off on Twitter. Please don't give up, know your rights and stick to your guns. All the best, Sue.