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About OldandGrumpy

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  1. Thank you for the reply. I'm willing to issue proceedings, I have given them an email and noted it as a letter before action, I have given them option to repair (AT MY COST.) However they have been appauling and because of that I just want to issue a claim now. I just wondered if I need to do anything technically that they could'nt just get out of it.
  2. Yes, or a Wifi adaptor - but the power button switches off as it gets hot now, yet they say that they did nothing to it, also what's going to fail next?
  3. I purchased a Dell Laptop 6th July 2018. I paid £1649.00 (via Paypal.) I took it in for repair Feb 2020 – wireless card failed and it would no longer connect to the internet. I was told it could be fixed in the store 3 visits and a week later they finally looked at it. They then sent it away for repair only to find out that the parts could not be ordered and they sent it back for me to collect - even though it is still one of the latest models and they still stock it. I collected the laptop and started it, the touch ID button is getting red hot (cannot touch it and computer shuts down)! This w
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