I purchased a Dell Laptop 6th July 2018. I paid £1649.00 (via Paypal.) I took it in for repair Feb 2020 – wireless card failed and it would no longer connect to the internet. I was told it could be fixed in the store 3 visits and a week later they finally looked at it. They then sent it away for repair only to find out that the parts could not be ordered and they sent it back for me to collect - even though it is still one of the latest models and they still stock it. I collected the laptop and started it, the touch ID button is getting red hot (cannot touch it and computer shuts down)! This was not broken when it was sent to PC World! Also, from online research this wireless card issue is a well-documented problem with this model. Dell has in previous cases refunded or replaced the item for many many customers.
After contacting the out of warranty team they stated that 18 months old (when in for repair) they will pay me £753.40 fair value as a refund I simply need to take it into the store. I argue many times that I want a full refund or swap for another product. They stick to the original offer and wont pay more or offer anything else. After wearing me down I took the laptop into the store today. I waited over an hour and they called the team to discuss it. They said I couldnt have a refund in cash (fair value) I had to have this in vouchers. I said no took my latop and left.
I had threatened them with legal claim, letter before action (CCJ) and they just sent me the address of the legal department.
I just wanted some advice if someone else had been through this and if you could possibly help me - am I likely to win if I go to court? I have given them the chance to repair it, also the letter before action. I feel like issuing a money claim but dont want to if I am missing something really obvious?
Thank you if you can help, if not thank you for reading my rant, it feels 1% better to just type this..