I'm having some issues getting a refund from Hermes for a lost parcel.
On the 15th of May I bought a shipment label from the Hermes website to deliver a package valued at £130. When I got to the parcel shop I was told I could not print the label, so I bought another shipment label to ship my parcel, again valued at £130.
Fast forward a few weeks and the first parcel has been reported to be delivered at 1.30pm on the 22nd of may. Despite the fact that nobody was recorded on the video camera for one hour either side of that time or that fact that the label was never used.
The second parcel, has been lost. Hermes have admitted they have misplaced the parcel and guided me to submit a claim.As I did not opt for their insurance they have offered a refund of £20. I have not yet accepted this claim. Do I have any right to a full refund? If so, how do I go about it?
Thanks for any help.