Driver parked in car park 19 April 2018.
Regular paying user of this car park using both ticket machines and the app.
On the day, driver didn’t have change so left site intending to pay through app within 10 minutes.
Driver tried several times to pay through the app unsuccessfully.
Attempted to call company, no response after waiting 40 minutes in queue.
Driver then had to go about their business in Manchester.
Driver has 42 email receipts of paying using the app at this car park dated October 2017 through August 2018.