Thanks Uncle Bulgaria. In my case I only found out the flights were cancelled when I went on the Air NZ website. On MyTrip in Netflights, the flights are still showing as operating! Netflights have requested the refund from Air NZ when I told Netflights that the flights were cancelled - my question is what are my next steps if Air NZ refuse? Do Netflights have to reimburse by law if they are not reimbursed by Air NZ. Who do I have the contract with? I will speak with ABTA.

Hi Yes I have hence why i went to Air New Zealand directly but to no avail.

Thanks honeybee13

Hi In Jan 20 I booked via Netflights family tickets to Los Angeles from Heathrow with Air New Zealand going in August 2020. They were non-refundable flights. Air New Zealand cancelled due to COVID-19. I approached Netflights for a refund who said they can only refund me if the airline refunds them. I looked at EU261/2004 and as these flights depart from an EU airport they are covered by the regulations. I approached Air New Zealand quoting the relevant sections of EU261. They said they will only deal with the travel agent if a refund is due and wont refund me directly and their answer was final. Netflights said they are a ticketing agent only as per their T's and C's so if they receive no refund from airline they will not refund me! Can someone advise me on next steps if that scenario occurs? Has anyone had similar dealings with Netflights or another online travel agent with this type of scenario? Who is my contract with - the airline or travel agent? Thanks