I'm looking for some advice if I may.
I received a Notice of Debt Recovery dated 26th May from DCBL relating to an alleged debt of 71.08 that apparently I owe to East London Energy/Engie.
The problem is, I don't recognise the debt at all and when I moved out of the property I lived in which was served by ELE/Engie, my account was all up to date as I pay by direct debt. I even left them with my forwarding address, which they still have on their records and the closing bill was sent to that address.
DCBL are saying that ELE have sent me correspondence about this debt that I've failed to respond to.
But the first I have heard about it is the DCBL letter itself.
It's totally flummoxed me.
Here's the problem though, ELE never, and I mean, never, answer their phones.
I have called about 30 times, no word of a lie, every day since receiving their letter.
Not once have I got through to someone.
They're not responding to my emails either.
On the local residents group on facebook there loads of households moaning about the same thing.
Lots of them have received these letters, some have managed to get through to speak to someone, some have been told it's an error, others have been told 'you owe the money, tough pay it'.
Everyone is complaining that they can't get through to ELE to speak to someone.
I don't know what to do.
Apparently if I don'y pay DCBL by 10th June they will review my case for legal recovery.
It all seems desperately unfair, especially when I was the one who was informing ELE when they messed up their billing or failed to take a direct debit.
I'm scrupulous about my bills.
If I genuinely do owe the money I would have gladly paid it, but I just can't understand where this alleged debt has come from.
Does anyone have any advice?
I'm at a loss but really don't want to pay DCBL for this debt I have no knowledge of and their added administration fee.