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Clar70

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Posts posted by Clar70

  1. Hi thought I would update you.

     

    Thanks for the replies.

    the Manager called a few days ago and honored the cancellation and stated we would have a full refund of everything paid.

    This was sent in writing to us as well.

     

    They are picking up the faulty sofa we have and contract is now cancelled.


    it was cancelled under the 13.5 clause circumstances beyond their control lasting longer than four weeks.

    He confirmed our replacement sofa was not even made yet and was still on a schedule.

    Really pleased 

    😀 

  2. Hi I am new hopefully someone can help.

    We bought a sofa from SCS and below I have placed a timeline of events. 
     

    Timeline of events

    13/01/2020        Ordered Keswick 2 & 3 seater sofa & care package from SCS Cribbs Causeway

                                    Total Cost £1548.98 (including care package)

                                    Deposit of £150 paid by credit card

                                    £1398.98 taken on finance 

     

    18/02/2020        Sofas delivered

                                    On inspection 3 seater sofa faulty (hole in rear upholstery)

                                    Photographs taken by delivery driver

                                    Rejected as faulty however advised to retain sofa

                                    Advised by delivery driver SCS would be in contact

     

    24/02/2020        Due to no contact from SCS, SCS contacted

                                    Advised to send photographs of fault

                                    Photographs emailed to SCS

     

    26/02/2020        Email received from SCS confirming receipt of photographs

     

    16/03/2020         Telephone call received from SCS representative offering replacement however the Keswick range was now discontinued, advised to visit store to choose alternative.

     

    16/03/2020        Visited SCS Cribbs Causeway        

                                    Order replacement sofas (Alexander 3 & 2 seater)

                                    Total Cost £1543.98 (to remain on current finance agreement)

                                    12- 14 week delivery time so delivery would be 8th to 22nd June 2020. SCS man then put underneath ASAP. He also put ASAP on a line that states customer signature.

                                    On delivery faulty Keswick sofas would be removed by SCS

     

    23/03/2020        Government imposes lockdown restrictions due to COVID 19 

     

    25/03/2020        Email received from SCS stating that due to Government restrictions,  Stores closed and deliveries halted. This was also impacting suppliers but before the closedown orders were  in a planned production Schedules and updates would be given.

     

    21/04/2020   13:31     Email received from SCS stating Deliveries suspended and stores remain Closed. Then same email states the ordered sofa was now in stock. So my order was made during lockdown? And received in a warehouse..during lockdown against government advice?? How this is possible I don’t know considering we were in lockdown a week after order and only essential workers were travelling out to work at the time. (unless SCS sofa manafactures took their work home) 

     

     21/04/2020   16:16     Further email stating deliveries suspended. Government guidelines are impacting their suppliers which included production delays. (So now my sofa isn’t in stock) they go on to explain a list of thing their doing with the supplier with regards to our order.

     

    14/05/2020        Email received from SCS Re stating delivery will be resuming from 20/05/2020 and expecting distribution centres to be operational from 27/05/2020. My product is now in stock again..and I may receive a call for delivery??(I thought they And suppliers were on lockdown during April/May)

     

    18/05/2020        SCS contacted via telephone requesting cancellation of order

                                    Advised regional manager would be in contact with 48 hours to authorise cancellation 

     

    20/05/2020        Telephone call from Jack (a sales manager)

                                    It was explained that I wished to cancel order and following a further call was informed I was unable to cancel the order

                                    Telephone call to Kim customer services, lodging a complaint, advised Mike Area manager would be in contact refused surnames stating data protection. 
     

    20/05/2020. email sent stating wanted to cancel contract and for faulty sofa to be removed.
    Stated that under their own terms and conditions I could do this under 13.5 of their own T&C .

     

    22/05/2020        Email received from SCS stating their suppliers production and delivery schedules are restarting, deliveries to distribution centers is SCS in the next few weeks. Now delivery teams are back in action they will let’s us know as soon as they receive our product. So now it’s not in stock...wish they would decide. 
     

    27/05/2020. called SCS customer service stating again I wanted Faulty sofa removed and contract cancelled. Under the T&C this can be done 13.5 states this: 

     

    Quote

     

    Events outside our control

    a. We will not be liable or responsible for any failure to perform, or delay in 

    performance of, any of our obligations under the Contract that is caused by an Event 

    outside our control.

     

    b. An Event outside our control means any act or event beyond our reasonable 

    control, including (but not only) the following:

    • strikes, lock-outs or other industrial action by third parties;

    • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war 

    (whether declared or not) or threat or preparation for war;

    • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural 

    disaster;

    • failure of railways, shipping, aircraft, motor transport or other means of public 

    or private transport; or

    • failure of public telecommunications networks.

     

    c. If an Event Outside Our Control takes place that affects the performance of our 

    obligations under the Contract:

    • we will contact you as soon as reasonably possible to tell you; and

    • our obligations under the Contract will be suspended and the time for 

    performance of our obligations will be extended for the duration of the Event 

    Outside Our Control. Where the Event Outside Our Control affects our delivery 

    of Products to you, we will arrange a new delivery date with you after the 

    Event Outside Our Control is over.

     

    d. You may cancel the Contract if an Event Outside Our Control continues for longer 

    than 4 (four) weeks and you no longer wish us to provide the Products. Please contact 

    us to do this. We will only cancel the Contract if the Event Outside Our Control 

    continues for longer than 4 (four) weeks.

     

     

    corona virus lockdown has continued past 4 weeks. So I can cancel Can’t I ? 
     

    advice would be greatly appreciated ..hope I’ve covered everything.

     

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