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  1. Hello everyone! I was hoping to get some feedback on the draft of an email I intend to send to Vodafones Chief Executive, Nick Read and also the rest of the board. does anybody know any good ways to obtain directors contact details online? I have used hunter.io so far, but would like to explore this further to be able to get my message across more efficiently by reaching decision makers. I have logged the complaint with CISAS already and am also exploring other legal options to get justice in any case -- it would be great to hear more opinions on that! Speak soon ------------------------------------------ Dear Mr. Read, I am writing to you concerning my complaint logged under Vodafone 1 Net account with number xxxxx and two corresponding inactive mobile lines — xxxxx and xxxxx . So far Vodafone’s official complaint procedure has proven to be extremely inefficient, which is why I would now like to bring my case to your attention and the attention of the board of directors. This will hopefully get case resolved swiftly and will also serve you as an insight into institutional customer abuse and impact on your stakeholders that are in complete misalignment with your company’s purpose. Trying to resolve Vodafone’s breach of agreement with my company and stop Vodafone from causing me personal damages, have so far reached out to Vodafone on at least forty different occasions and to Lowell on at least fifteen. In contrast to Lowell’s agents your agents’ conduct has been disturbingly egregious and absolutely appalling given how humiliating, abusive, deceiving, negligent, and just grossly unprofessional and inefficient they were. It has not only taken away enormous amounts of my valuable time, but it has also caused me serious financial and emotional distress, especially now during the COVID-19 outbreak. On 4/7/2016 and 5/7/2016 about a week after you abruptly suspended our services without any prior notice, you sent us termination letters, where you were referring to clause 10.2 of Vodafone General Terms and Conditions. However, none of the articles in the agreement we signed with you included these terms and conditions and neither were we aware of them in any way. Arising from this, Vodafone breached our agreement by wrongfully terminating it outside of the scope of the agreed terms and conditions listed on our actual agreements. If Vodafone would want to make any changes to our agreements, you should give us 30 days notice as per Clause 7b in our agreement. Clause 7b also states that you would inform us about our right to terminate the agreement under clause 11b, which you did not do, but we would certainly terminate the agreement under clause 11b, if you would tell us that. In addition to that you were wrongfully alleging us in your communications that we were using an automated bot for sending text messages, which we did not and therefore that could never be proven by Vodafone, neither it ever was. In either case, whether your bold allegations were correct or not, you should warn us before disconnecting the services, which you did not do. Disconnecting your service in such a manner caused us unprecedented financial damage. In the period when the services were suspended we were making a minimum of £300 a day using them, so in seven days that that was the least amount of time it took us to reestablish our own business service reliant on telecommunication, you caused us at least £2100 in financial damages. While the very least you could do to compensate for these damages and as an act of good will for your mistakes would be to withdraw from the agreement without charging us, you failed to do so. It took us serious amount of energy and time to communicate with Vodafone and multiple agents at your company completely agreed with us and promised us the full balance of £595.21 to be immediately written off. After Vodafone’s failure to do so, we have made further enquiries and then requested a deadlock letter to be issued. Further irregularities were discovered when Vodafone yet again failed to comply with its own terms and conditions and complaint procedure. Moreover, Article B of the agreement says that all the charges until the end of the minimum period must be paid, except if Vodafone ends this agreement by giving us 30 days’ written notice (clause 11a) or because Vodafone is permanently unable to provide services. The only way that Vodafone’s termination of the agreement could be interpreted by our agreement is by the fact that you were unable to provide us your service as you abruptly suspended it to us, which means that the charges at the termination of the agreement must not be paid. Besides, Article B in the agreement further confirms that in these situations we don’t have to pay all the plan charges, until the end of the minimum period, but says that we may have to pay for the mobile equipment. Clause D in the agreement then says that if the agreement ends before the end of the minimum period and we have to pay for the mobile equipment, Vodafone would tell us the original value on which the payment is based in the order form or welcome note. However, you did not inform us about the original value of the equipment, and instead charged some random amount of £595.21 for the termination while failing to break down the charges or explain them, despite the fact that we were requesting that from your agents. Based on all this it can be concluded that you tried to charge us outside of the scope of our agreement, therefore the charges are not valid, neither are we in any way liable, neither could be in any way liable for any of the charges for services till the end of minimum period nor for the equipment. Not only the charges are not valid, the damages that you have caused us astronomically outweigh them. Since we have not heard back from Vodafone we were in good faith that this time the charges were finally written off correctly, but it later turned out that was not the case. Lowell started sending letters to me as a physical person claiming I owe the debt. Since it was me signing the agreements with Vodafone on behalf of my company xxxxx as its company director, more mistakes were identified and it does not appear they were only made by Vodafone, but also by Moorfields and Lowell whom any of the debts were supposed to be sold to. I have come to realise this recently in 2020 when I have in enormous shock discovered that it was actually my personal credit file that has been affected. This is not to say any credit file at all should be affected, but if there was any it was supposed to be the one of my company. At this point I have also came to realise we were also seriously mislead at the very beginning when signing the agreements at the Vodafone branches. We were absolutely certain that we were entering the contract as a company, xxxxx and that I was representing it as a company director. I was completely unaware of anything that would make me enter the agreement as physical person. Here is the evidence confirming that from our perspective we were entering the contract as a business: As a xxxxx company director I told Vodafone that I would like to get a business plan in the store, which is something my business partner can testify to. We gave Vodafone our company bank account to be charged, and you have been charging it by direct debit on a monthly basis. On the contracts we signed it is clearly presented that we are signing them as a company. Please see both contracts attached to this email where company’s name and address are listed. We were referring to all our plans/lines with Vodafone as business plans on all the occasions when communicating with Vodafone and at no point in time it has been brought to our attention that we were wrong. Furthermore, Vodafone agents themselves were also referring to our account at Vodafone as a business one, especially for being stored on your business platform. The incorrect terms and conditions Vodafone was referring to at the end of the contract were titled: “Microsoft Word - General Terms (Small Business Customers) (from October 2013).docx” All this brings us to the conclusion that affecting my personal credit file by reporting inaccurate information to the credit reporting agencies has been a huge mistake that has to be immediately corrected. Another compelling reason for that is also the fact that the charge is completely random and inaccurate. Given the distress all this has caused me, I am also requesting compensation. I have spent numerous hours trying to correct the mistakes that you have made and suffered huge amounts of distress, both financially and emotionally. Claim 1: £600 —> Breach of our agreement by wrongfully suspending our services on both of our lines without giving us a correct 30 days notice. Claim 2: £2,100.00 —> Business damages arising from the termination of the mobile services we relied on as a business values at £300 a day. It took us at least seven days to re-establish our mobile services with another provider but during this time we suffered significant financial loss. Claim 3: £600 —> Emotional distress and anxiety arising from multiple letters threatening me personally with legal actions. Also distress arising from agents shouting on me and insulting me on the phone. Claim 4: £300 —> Negligence. Agents gave me wrong information on multiple occasions and did not respect Vodafone's own complaint procedure or were not fully aware of it. They connected me with wrong managers and gave me wrong emails which all made the whole complaints process extremely inefficient and time consuming. Many of the calls have also been disconnected by agents' mistakes after I had been waiting 20 or more minutes on the line. Claim 5: £500 —> Disrespecting their duty of care. Agents in the branches misleading us into believing that we are contracting our company with Vodafone, despite us giving us all the relevant information about our business and clearly telling them that we are only looking for our business to enter the contract with Vodafone, not me as a physical person. Claim 6: £500 —> Personal financial damages as I was unable to take a credit for a new phone, or receive personal loans because of my credit history with defaulted Vodafone account. UPDATE: Today Lowell came to a conclusion that they agree with me about the fact that this was a business contract signed on behalf of my company. They said they will remove default they put on my personal credit account and return the case back to Vodafone for me to settle it with them as they believe they should not have mislead them neither. In the meantime Vodafone sent me a deadlock letter where they again completely ignored all the important points made in the complaint to them... So negligent from them, and so stressful and humiliating for me! I hope this gives you enough evidence for you to finally realise the mistake that you have done and makes you correct it, especially with credit referencing agencies. Sincerely yours, xxxxx docs2.pdf
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