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Danrees

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About Danrees

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  1. I think you’re right. I’ll wait until the refund is in and then raise the above points with them. I’ll see where it goes but won’t push it. Hope they have their violin ready!
  2. So, an update; 75% of the ticket price would have been approx £800. I’ve got £600. What do you guys think?
  3. Well, after sending that email I had an email from someone today in Opodo customer care - first time they’ve responded since January; “Thank you for contacting Opodo. We're contacting you from the Travel Experience Department and we will be managing the complaint that we have received from you. First of all, we sincerely apologise for the experience you have had with us thus far; we are currently experiencing an unprecedented volume of queries and we apologise for our delayed response, we truly appreciate how important this is for you. We would like you to know that we
  4. Thanks both - I have contacted Delta and await a response. Couldn’t get through today on the phone. Have also sent out an email to the CEO
  5. To make it a little more complicated - Delta are somehow involved here also. -I booked through Opodo -The airline on the booking email from Opodo is Delta air lines - I flew with Virgin I have just found this post from 2018 - but worth noting my fares weren’t particularly cheap - maybe £100/200 cheaper than Virgin direct from memory https://pointmetotheplane.boardingarea.com/deltas-convoluted-comfort-scheme-causing-major-price-errors-editorial/
  6. Hi both, Thanks for your replies. 1) Opodo booking says “Premium Economy” on all emails 2) Boarding pass says “S” and below it says “EDELIGHT”. However, when I queried this with Virgin they said; ”Having checked your booking, I can confirm that your Travel Agent had booked you in Economy Delight 'V class' seats on both sectors and we did not change your tickets at the airport” So I’m not quite sure who misled me? And thanks - it was a great trip - managed to get a very reasonable hotel/serviced apartment near C
  7. Hi, I have an issue with Opodo - which I’ve tried multiple times over the last 6 months to resolve with them but it seems impossible to get anywhere with them. In December I booked two return flights with them from London to New York. I booked and paid for Premium Economy seats (clearly selected when booking and confirmed in emails). When I arrived at the airport I was told they weren’t premium economy seats but “economy delight” - basically a slightly upgraded economy seat - in economy - but with a pillow. I raised this issue with Opodo before the return flig
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