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About Siftkhanz

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  1. True but something is better than nothing and obviously the lesson learned is priceless
  2. Good Morning xxxx Thank you for your email. The details have been forwarded to the accounts team to process payment, please be advised payment can take between 5-7 working days to be received. Once received please contact the courts to close this case. Kind Regards Got this response today so hopefully will have the amount back. thank you once again
  3. Thanks I have emailed them already with your earlier advice lets see what happens now ...
  4. lol it is specially when I got to know that I would have gotten all the amount back only if I had acted sooner and sensibly but oh well that's life will definitely update if they renege or change offer thanks
  5. thank you so much for your detailed response I will reply email accepting 100 pounds without accepting their defence, I know should have contacted CAG earlier but you learn everyday sometimes its the hard way Thank you soo much for the help and hopefully ill have better luck next time or be more prompt when dealing with these companies.. Thanks again and stay safe
  6. I know very silly mistake on my part, what should I do accept the 100 and move on ?
  7. when I logged in MCOL they have sent a response on 15th May 2020 which I have attached in this post , now what to do ? thanks Doc_20200520_160453.pdf
  8. No I have not received any defence, the only correspondence I got from them is the one I uploaded which was on 15th May 2020. How do I apply judgement ? I mean I have to apply through MCOL ? Thanks
  9. The total value for which the TV was sold 255 (sorry I typed 288 earlier) and 25 pounds were added in MCOL so 280 pounds in total the claim is for I am uploading the claim form in this post and have already uploaded their response in my post earlier still will upload again. Thanks MCOL Claim.pdf parcel 2 go response.pdf
  10. Hi CAG Members, I have been reading the forum for quite a while now and have been silently chasing up Parcel2go for a claim. Back in January 2020, I sold TV on eBay and used services of Parcel2go to send it who eventually used Hermes to deliver TV, it was properly packed in original box with all the protective foam but when the TV was delivered it was like the box have been kicked and dragged and inside the screen was broken I have pictures for both the occasions before leaving me and when it was delivered which clearly show neglect by couriers based on the condition the TV was delivered. I took out insurance while booking the service not reading or realising properly that they are offering compensation for loss only and not for the damage, when I tried to claim the insurance through parcel2go they came back with this line that the insurance was for loss only. I escalated the complain and then sent PAP to them saying that they need to compensate otherwise I will be going to small claims court for this matter and they always came back saying sorry there is nothing they can do about it. Eventually I opened up a case at MCOL and got a response from P2G offering 100 pounds for the loss (total loss was 288 Pounds), so need an opinion is it worth taking it further or take the 100 pounds and close this matter here. I have attached their response in the file , any help will be highly appreciated. Thanksparcel2go response.pdf
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