Hi CAG Members,
I have been reading the forum for quite a while now and have been silently chasing up Parcel2go for a claim.
Back in January 2020, I sold TV on eBay and used services of Parcel2go to send it who eventually used Hermes to deliver TV, it was properly packed in original box with all the protective foam but when the TV was delivered it was like the box have been kicked and dragged and inside the screen was broken I have pictures for both the occasions before leaving me and when it was delivered which clearly show neglect by couriers based on the condition the TV was delivered.
I took out insurance while booking the service not reading or realising properly that they are offering compensation for loss only and not for the damage, when I tried to claim the insurance through parcel2go they came back with this line that the insurance was for loss only.
I escalated the complain and then sent PAP to them saying that they need to compensate otherwise I will be going to small claims court for this matter and they always came back saying sorry there is nothing they can do about it.
Eventually I opened up a case at MCOL and got a response from P2G offering 100 pounds for the loss (total loss was 288 Pounds), so need an opinion is it worth taking it further or take the 100 pounds and close this matter here.
I have attached their response in the file , any help will be highly appreciated.