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  1. I’ve sent one to Green Flag but not received an acknowledgment, is this ok or should I request acknowledgment? As for the 3rd party company (FAM engineering) I cant find an email address (I would 100% appreciate it if somebody else tried to find one). Instead I’ve used their online contact system, is this suitable for a SAR or should I post a letter to them instead.
  2. Advice needed again: I tried sending the SAR via email to Green flag but couldn’t find their email address. So I called them and asked for an email address (I specified it was for a SAR but didn’t give any personal details). the email address given need in @directlinegroup.co.uk after I send the email, I received an instant reply as follows: ‘This is an unmonitored inbox and your email has been removed. If your email was in reply to one of our emails, please ensure that you do not amend the subject line. You will need to refer to your original point of contact for any assistance.’ What is the best way to proceed? I can see the following option: call and ask for different email or send it as a reply to my complaint correspondence.
  3. I will try as it is free and ‘may’ help. Green flag has issued their final response, and upon questioning, their main evidence was a signed document that alleges I knew about the brake fluid leak. I am 100% accurate and KNOW that this is not the case and IF it is in the documents it HAS been added afterwards.
  4. Should I address the SAR to Greenflag, the recovery agency they sent out (FAM) or to 1 each to both. Also is it best to start a new email conversation to request, or to reply to their existing email requesting a SAR.
  5. Hi the company is Greenflag. They have agreed to send the document, so do I still need to send the SAR. They have advised I appeal through the Financial Ombudsmen Service.
  6. Hello, it’s my first time posting on here so please bear with me. Last Sunday my vehicle (Van) broke down and I called a well known breakdown company to recover it. They sent a 3rd party recovery company out for me ,the issues with my van was that the fan belt had snapped. When the recovery agent arrived, we began to load my vehicle onto his truck backwards. As he was doing this he states, his tow strap as become stuck in the rear offside. I didn’t think much of this. He then bought the vehicle to my address where he unloaded the vehicle. Shortly after he went, I realised there was brake fluid leaking from the rear offside tyre. The next day I got my mechanic too look at this who said the caliper had been pulled out of place and the brake hose had been snapped of the caliper. Even after the belt was replaced the vehicle could not be driven due to faulty brakes. Prior to the recovery, the brakes were 100% working and had just been overhauled using genuine parts and had passed an MOT. The repaired cost me £245 including parts and labour. I contacted the breakdown service who said they would look into this for me. However today they have got back to me stating the agent has said there was brake fluid leaking before he arrived and that he pointed this out to me. This did not happen. They then stated that I knew about this and had signed that it was leaking. This agent did not happen and I did not sign knowing this. I was made to sign all documents as he was loading the vehicle. In was not even given a copy of the documents. Im sure the recovery agent has put this in afterwards. Please could anyone advise what I should do next.
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